Server

About the role

Groot Hospitality is seeking a dedicated and passionate Server to join our team. This position requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced, multicultural environment.

Responsibilities

• Attend all restaurant required meetings and trainings.
• Maintain regular attendance in compliance with Groot Hospitality standards.
• Full-time availability with flexibility to work a variable schedule, including evenings, holidays, and weekends.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Follow food safety and sanitary guidelines issued by the Health Department.
• Complete assigned side-work in allocated timeframe.
• Have superior food and beverage menu knowledge.
• Know the floor plan, table numbers, and stations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Aid in the training of new employees as required by Management.
• Greet tables within 2 minutes.
• Explain the concept and style of dining to guests.
• Guide guests on food and beverage menus.
• Ensure pacing of every course meets our standards for fast and efficient turnover.
• Serve dishes to the correct person without auctioning off the plates, unless to be served for the table.
• If served to the table, ensure sharing silverware is ready.
• Clear, maintain, and reset tables in a timely fashion.
• Prepare final bill for the guest, present check to the guest, accept payment, process credit card or make change (if applicable).
• Assist with polishing and restocking.
• Collect payment for every table.
• Thank guests when they leave and use their name if possible.

Requirements

• High school diploma or equivalent (preferred).
• Legal age to serve alcoholic beverages, according to local state laws.
• Minimum of 2 years of experience in a high-end, fast-paced environment.
• Great knowledge on spirits, wines, beers, and classic cocktails.
• Alcohol Awareness Certification (i.e. Serv Safe, TIPs, etc.).
• Food handling certificate preferred.
• Level 1 Sommelier certificate a plus.
• Excellent communication skills.
• Ability to multi-task.
• Attention to detail, cleanliness, and safety.
• Patient and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

Physical Requirements

• Erecting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to be mobile for a minimum of 6 hours on your feet.