Server

About the role

The Server is the main point of contact with guest interaction. The Server maintains the attitude and energy of bistro service while cultivating a fine dining experience with exceptional food and beverage knowledge. Passion for hospitality and food leads their ability to navigate guest interaction and service with grace.

Responsibilities

• Report for duty on time, clocking in for your shift using the timeclock
• Manage your time including taking rests and meal breaks in compliance with state Labor Law; keeping managers informed when you leave the floor
• Maintain high standards of appearance and hygiene at all times, that includes clean hair, nails, and no heavy perfumes or colognes
• Adhere to all health, safety, alcohol control and sanitation protocols
• Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
• Organize, clean, and maintain all server stations
• Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service
• Prepare the floor for opening and closing of each shift; stocking, cleaning, preparing
• Attend to guest needs throughout the dining room; coursing food orders and sending through the POS
• Run food, drinks, and bus tables in your section throughout service
• Complete all assigned side work pre and post shift
• Attend trainings and pre-shift meetings
• Responsible for in-depth knowledge of the cocktail menu and wine list, assisting guests with ingredient knowledge, pairings, etc.
• Responsible for in-depth knowledge of food menu and ingredients in each dish, vendors and farmers, etc.
• Responsible for communicating all guest allergies with a manager
• Fully understand the floorplan, table numbers, and seat positions of the entire venue
• Supporting the management team in all aspects of in-house service and events

General Attributes

• To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• To be flexible, responding quickly and positively to changing environments.
• To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Knowledge, Skills & Attributes

• Must be organized, self-motivated, and proactive with a strong attention to detail
• Full knowledge of all in-house food and beverage menus
• Ability to use all relevant items of equipment
• Understanding, knowledge, and ability to comply with safety, sanitation and food handling procedures
• Ability to use the restaurant point of sale system
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
• Ability to keep calm when faced with any unusual situations
• Ability to perform the essential functions of the job

Physical Demands & Work Environment

• Must be able stand, lift, bend, and walk for extended periods of time (8-12 hours)
• Must be able to move, pull, push, carry or lift up to 50 pounds on occasion and 30 pounds regularly
• Must be able to climb sets of stairs, repetitively, throughout a shift
• Must be able to seize, grasp, turn and hold objects with hands regularly and in frequent or repetitive motions
• Must be able to reach items at varying height levels (on shelves, on ground, etc.)
• Occasionally kneel, bend, crouch and climb as required
• Must be able to work in conditions of environmental exposure to cold, heat, water, and cleaning materials.
• Must be able to remain focused in a fast-paced and ever-changing environment
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays

Certificates & Training

• State Alcohol Training Awareness Program
• State Anti Sexual Harassment Training
• Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety