Server

About the role

A Gator’s Dockside Server is responsible for all facets of the guest experience from the time they enter the restaurant until they leave. Servers must read and understand all training materials and utilize those guidelines to perfect the guest’s experience while retaining a current food safety certification.

Responsibilities

• Greet guests in a friendly, timely manner and present the restaurant’s food menu, promotions, and specials to every guest.
• Receive and input guest orders accurately into the kitchen via computer systems, ensuring order correctness when served.
• Interact with management and hourly employees in a friendly, non-coercive manner to carry out assigned duties.
• Train new servers and assist with the training of other support staff members.
• Complete assigned side-work duties and maintain cleanliness of common areas (restrooms, dining room floors, kitchen floors, walls, shelving, sidewalks, windows, doors, games, ice and soda machines, drink stations, carpets, tables, chairs, and cabinets).
• Handle cash, credit cards, traveler’s checks, and loose change accurately, declare all tips earned, and settle all money owed to the restaurant at the end of each shift.
• Report guest complaints or potential problems to the manager on duty immediately and attempt to resolve them.
• Prepare drinks and desserts, serve food, bus and pre-bus tables, and maintain all common area workplaces.
• Assist with food preparation or dishwashing as directed by management.
• Adhere to all policies and procedures outlined in the employee handbook, training materials, and corporate documents.
• Maintain personal hygiene and cleanliness at all times.