Server

About the Role

A Gator’s Dockside Server is responsible for all facets of the guest experience from the time they enter the restaurant until they leave. Servers must read and understand all training materials, utilize those guidelines to perfect the guest’s experience, and retain a current food safety certification.

Responsibilities

• Greet guests in a friendly, timely manner with a smile and take orders accurately using computer systems.
• Present the restaurant’s food menu, promotions, and specials to every guest in a friendly manner while adhering to service standards.
• Ensure the accuracy of each order delivered to tables and correct any mistakes promptly.
• Interact professionally with management and all hourly employees to carry out assigned duties and provide an exceptional dining experience.
• Train new servers and assist with the training of other support staff as needed.
• Complete assigned side-work duties and maintain cleanliness in all common areas, including restrooms, dining room floors, kitchen floors, and equipment.
• Handle cash, credit cards, traveler’s checks, and loose change accurately and settle all money owed to the restaurant at the end of each shift.
• Declare all tips earned and report any guest complaints or potential problems to the manager on duty immediately.
• Prepare drinks and desserts, serve food, bus and pre-bus tables, and maintain workstations in common areas.
• Assist with food preparation or dishwashing as directed by management.
• Adhere to all policies and procedures outlined in the employee handbook, training materials, and corporate documents.
• Maintain personal hygiene and cleanliness at all times.