Server

About the role

A Gator’s Dockside Server is responsible for all facets of the guest experience from the time they enter the restaurant until they leave. Servers must read and understand all training materials, utilize those guidelines to perfect the guest’s experience, and retain a current food safety certification.

Responsibilities

• Greet guests in a friendly, timely manner with a smile
• Present the restaurant’s food menu, promotions, and specials to every guest in a friendly manner
• Take and input guest orders accurately into the kitchen via computer systems
• Ensure the accuracy of each order as delivered to tables and correct any mistakes promptly
• Handle cash, credit cards, traveler’s checks, and loose change with accuracy and dependability
• Pay all money owed to the restaurant at the end of each shift and declare all tips earned
• Report guest complaints or potential problems to the manager on duty immediately and attempt to resolve them
• Make drinks and desserts, serve food, bus and pre-bus tables, and maintain common area workplaces
• Train new servers and assist with training other support staff
• Complete assigned side-work duties
• Assist with food preparation or dishwashing as directed by management
• Maintain cleanliness and hygiene of all common areas, including restrooms, dining room floors, kitchen floors, walls, shelving, sidewalks, windows, doors, games, ice and soda machines, drink stations, carpets, tables, chairs, and cabinets
• Adhere to all policies and procedures outlined in the employee handbook, training materials, and corporate documents

Skills

• Full knowledge of the restaurant’s food menu, promotions, and specials
• Ability to provide friendly, professional service standards
• Strong communication and teamwork with management and hourly employees
• Cash handling and financial accuracy
• Problem-solving and conflict resolution
• Personal hygiene and cleanliness