Server

FUNCTIONS OF THE JOB

• Ensure the customer is the #1 priority and treat every guest accordingly.
• Manage the first 5 Moments of Magic: Your section - clean and presentable, Your tables - cleaned and well stocked, Your guests' food - cooked how they ordered it & presented properly, The check - accurate and delivered timely, Last impression - hand out coupons/information and invite them back.
• Communicate with Restaurant Manager.
• Take reservations over the phone or personally.
• Greet every customer within 5 feet with at least friendly eye contact.
• Escort customers to their table.
• Present menus to patrons and answer questions about menu items, making recommendations.
• Inform customers of the daily special.
• Serve food and or beverages to patrons.
• Frequently check back with patrons assuring their meal and experience is perfect.
• Remove dishes and glasses from tables.
• Prepare checks that itemize and total meal costs and sales tax.
• Stock service areas with supplies such as drink station.
• Handle cash, check, credit card and gift certificate payments.
• Answer customers questions and provide accurate information.
• Maintain clean and orderly work stations.
• Perform all side work assigned and help other when they need my help to ensure the restaurant runs smoothly and professionally.
• Take all completed food orders out in the window, even if they are not my own.
• Resolve customer complaints.
• Communicate with other restaurant staff.
• Performs other duties as needed or assigned.

POSITION QUALIFICATION REQUIREMENTS

• Knowledge/Experience: High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities.
• Skills and Abilities: Ability to apply common sense understanding to carry out instructions, which are furnished in written and oral form; Ability to deal with problems involving standard and nonstandard situations; Ability to communicate and work well with others; Commitment to superior customer service; Proven organizational and multi-tasking abilities.