Server

Key Responsibilities

• Deliver gracious, personalized service with a strong focus on Member recognition, preferences, and special requests.
• Greet Members and guests professionally, using proper forms of address and demonstrating familiarity whenever possible.
• Maintain in-depth knowledge of all food and beverage menus, including seasonal offerings, wine lists, cocktails, and specials.
• Confidently recommend and upsell food and beverage pairings to enhance the Member experience.
• Serve as a leader on the floor, assisting in the training, coaching, and development of support staff (runners, bussers, hosts, etc.).
• Execute service according to Echo Lake standards, including table maintenance, pacing, and presentation.
• Support and actively participate in banquet and event service, including set-up, execution, and breakdown.
• Ensure cleanliness, organization, and proper presentation of dining rooms, banquet spaces, and service areas.
• Proactively identify and resolve Member concerns, escalating issues to management as needed.
• Communicate Member feedback, requests, and service opportunities to management.

Qualifications & Skills

• Minimum 3 years of experience as a Professional Server in fine dining or upscale hospitality.
• Strong working knowledge of food, wine, spirits, and service etiquette.
• Demonstrated ability to recognize Members and personalize service.
• Experience assisting with training and mentoring front-of-house support staff.
• Excellent communication, organizational, and multitasking skills.
• Proven ability to upsell and manage per-member check averages.
• POS proficiency and strong basic math skills.
• Ability to work efficiently while maintaining composure and professionalism.
• Availability to work evenings, weekends, holidays, and varied shifts.

About the Role

The role is critical to the dining and event experiences for Members and guests at Echo Lake Country Club. Professional Servers are ambassadors of the Club and play a key role in Member recognition, personalized service, and maintaining the highest hospitality standards.