Server

Job Summary

Working within a designated station, manages each assigned guest’s dining experience from the time they are seated until they depart. Through your attitude, attentiveness and demeanor, ensure each and every guest’s experience is pleasant with their expectations being met or exceeded.

Key Performance Elements/Essential Functions

• Warmly greets guests after seating, within the established company standard.
• Serve guests per established standards.
• Assist other servers/team members as needed.
• Participate in team service.
• Have a thorough understanding of food and drink offerings, including specials, limited time offerings, promotions, and any other food-related offerings of the company.
• Suggestive selling is an important part of this position. Answer relevant questions to assist guests in their selections.
• Follow all company procedures relative to guest age verification for alcohol sales.
• Ensure all food and beverages prepared are correct and meet company quality and presentation standards – notify management of any deviations.
• Complete any pre-shift, running shift, and post-shift set-up, prep, cleaning, and stocking as outlined, and in accordance with established company standards.
• Alert management immediately if there is any suspicion that a guest is intoxicated and should be refused service for their safety and the safety of others.
• Have a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs and all information provided by the company for reference).
• Guest complaint resolution expert. Bring any issue causing further issues to the attention of the manager on duty.
• Acknowledge guests as they leave and invite them to come back to the restaurant.
• Assist in the ongoing cleanliness and maintenance of all dining/service areas – report any deficiencies to management.
• Ensure a harassment-free environment through proper personal conduct.
• Uphold safety and security standards at all times.
• Complete assigned daily/weekly cleaning projects.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Complete other job duties as assigned by the Manager.

Key Competencies/Characteristics

• Friendly, easy going and pleasant
• Able to remain positive and calm under stressful conditions
• Strong commitment to serving others
• Genuinely warm and sensitive/polite
• Exhibits neat, clean and professional image at all times

Physical Requirements

• Able to lift and carry trays of food weighing up to 30 pounds from kitchen to dining room multiple times per shift.
• Must have the ability to move and/or operate in the work area includes stooping, twisting upper body, grasping and handling small, heavy objects (plates, silverware, glassware).
• Able to speak clearly and listen attentively to guests
• Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages.

Experience Requirements

• Minimum 1 year experience working as a food server in a full service restaurant concept or to have worked in the full service restaurant business in any capacity
• Food Safety and BASSET Certification
• Ability to demonstrate an ability to focus on the needs of a guest
• Ability to use POS systems preferred
• A leadership role of any sort in the restaurant industry preferred

Additional Information

• During a typical shift a front of the house team member will have intense guest contact and be involved in stressful situations.
• Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.