SERVER

About the role

The Server at DoubleTree by Hilton Hotel Tulsa - Warren Place is responsible for providing exceptional food and beverage service across various outlets including the breakfast buffet, restaurant dining, bar service, and in-room dining (room service).

Responsibilities

• Greet guests promptly and professionally, creating a warm and welcoming experience.
• Provide attentive, courteous, and efficient service in all dining areas.
• Anticipate guest needs and respond promptly to requests or concerns.
• Maintain thorough knowledge of menus, specials, ingredients, and beverage offerings.
• Make recommendations and upsell food and beverage items when appropriate.
• Set up, maintain, and break down breakfast buffet according to hotel standards.
• Ensure food presentation, cleanliness, and proper replenishment throughout service.
• Monitor buffet quality, temperature, and guest satisfaction.
• Assist guests with beverage service and special requests.
• Take accurate food and beverage orders and enter them into the POS system.
• Serve food and drinks efficiently while maintaining service standards.
• Monitor guest alcohol consumption and follow responsible service guidelines.
• Maintain cleanliness and organization of dining and bar areas.
• Take room service orders via phone or system accurately and professionally.
• Prepare trays/carts according to service standards.
• Deliver orders promptly and verify guest satisfaction upon delivery.
• Retrive trays promptly from guest hallways and rooms when appropriate.
• Set up and reset tables and service stations.
• Maintain sanitation, safety, and food handling standards.
• Process guest payments accurately.
• Assist with opening and closing side work duties.
• Support team members and other departments as needed.

Requirements

• Currrent Food Handlers Permit
• Previous restaurant, hotel, or food service experience preferred
• Knowledge of food safety and sanitation practices
• Ability to work in a fast-paced, guest-focused environment
• Strong communication and interpersonal skills
• Flexible availability including mornings, evenings, weekends, and holidays
• Ability to stand and walk for extended periods and lift up to 25 lbs
• Hotel or hospitality experience
• POS system experience
• Alcohol service certification (if required by state/local law)
• Strong multitasking and teamwork abilities
• Fast-paced hotel environment with indoor dining and guest room service
• Requires extended standing, walking, bending, and carrying trays

Benefits

• Competitive hourly wage + tips
• Employee meal discounts
• Hotel travel discounts
• Health benefits (eligible positions)
• Paid time off
• Career growth opportunities