SERVER

About the Role

Greet and serve guests according to established standards, ensuring a positive and professional dining experience.

Responsibilities

• Take and serve guest orders promptly and according to the service manual.
• Complete all necessary set-up and sidework as assigned.
• Answer guest questions about the menu.
• Operate the electronic cash register/P.O.S. system (where applicable).
• Check food before serving to ensure correct appearance, temperature, and portion size.
• Perform any other job-related duties as assigned.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Strong communication skills with guests.
• Willingness to assist co-workers and work as a team player.
• Ability to stand and/or walk for prolonged periods.
• Ability to lift at least 30 lbs.

Performance Standards

• Customer Satisfaction: Provide positive guest interactions, treating all guests and associates with courtesy and respect. Every associate is a guest relations ambassador.
• Work Habits: Meet or exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. Be adaptable to change, willing to learn new skills, and able to solve routine problems.
• Safety & Security: Adhere to hotel security policies and procedures, including key controls, safe lifting practices, proper chemical use, and reporting safety hazards.

This description excludes non-essential functions and is subject to change at the company’s discretion. Other duties may be assigned by a supervisor.