Server

About the role

The Cooper’s Hawk Server ensures a positive and memorable Guest experience through efficient and friendly team-based service, while educating our guests on Cooper’s Hawk menu items, wines and our Wine Club.

Responsibilities

• Greet all guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner
• Maintain full knowledge of Cooper’s Hawk food, drink, wine menus and steps of service
• Actively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards and invite them to participate in the Club with the goal of expanding our membership base
• Actively communicate with Bartenders, Hosts and Food Runners to ensure we are delivering a memorable Guest experience
• Pick up and deliver food orders to the table in a timely manner
• Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
• Maintain an awareness of, and have a basic understanding of, the Host and Service Assistant positions and support when needed
• Maintain a safe, sanitary, organized, and stocked work area
• Handle cash and utilize the MICROS system according to company standards
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
• Perform other duties as assigned

Requirements

• Must represent Cooper’s Hawk Values
• Must be at least 21 years of age
• A minimum of 6 months of server experience required
• Experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
• Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join
• A hospitality-focused individual with a passion & knowledge for guest service, food and wine
• An individual who thrives in a team-based environment
• Experience using Micros or similar POS systems
• Ability to read, write and understand English
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Ability to stand and walk up to 10 hours per shift
• Ability to lift and carry up to 40 pounds
• Ability to perform essential functions to Cooper’s Hawk standards and with reasonable accommodation

Benefits

• Incredible Discounts:50% Dining and Carryout40% Retail Wine20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Complimentary Team Member Shift Meals and Uniform
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program