Server

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar, and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. The Cooper's Hawk Wine Club is one of the largest in the world, offering top-notch award-winning wines along with exclusive membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members. With Piccolo Buco by Cooper’s Hawk, we’re also bringing the vibrant flavors of Rome to them. Together, we’re creating a lifestyle brand like no other.

About the Role

At Cooper’s Hawk, our Servers are more than just order takers. They are curators of unforgettable experiences. Grounded in high standards and brought to life through Uncompromising Hospitality, they create moments that connect, delight, and inspire. Through warm, team-based service and thoughtful conversation, they guide guests through our food, wine, and Wine Club with confidence and care. Every visit becomes more than a meal; it becomes a memory.

Responsibilities

• Show Up Ready: Come prepared, stay sharp, and start strong. Arrive on time and in proper uniform standards.
• Know the menu, wine list, and steps of service.
• Use the POS system and handle payments with accuracy.
• Understand the benefits of Cooper’s Hawk Wine Club and its offerings.
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.
• Own What You See: Take responsibility, jump in, and do what needs to be done.
• Jump in where needed to help the team.
• Serve food and drinks with speed and care.
• Follow legal guidelines for alcohol service.
• Take initiative to solve problems and support the guest experience.
• Stay in Sync: Communicate often, move with your team, and keep service flowing.
• Anticipate the needs of guests and fellow team members.
• Communicate clearly with the Kitchen, Hosts, Runners, Bartenders, and Managers.
• Help the team stay coordinated and focused.
• Make It Personal: Be genuine, listen well, and tailor the experience.
• Welcome every guest with warmth, use guests' names, and celebrate milestones.
• Answer questions and make recommendations that feel genuine.
• Use your Wine Club knowledge to educate the guest on its perks and invite them to join our community of members.
• See the person, not just the task.
• Add a Touch: Go beyond the expected to create memorable moments.
• Find small ways to delight the guests.
• Share the story of our Wine Club and invite guests to join.
• Introduce wine tastings and help guests enhance their experience.
• Let your personality shine and leave your signature on every interaction.

Requirements

• At least 21 years of age and six months of server experience.
• Experience in full service or upscale casual dining preferred.
• Comfort speaking about food, wine, and our Wine Club program.
• A passion for hospitality and working as part of a team.
• Ability to multitask and stay calm in a fast-paced setting.
• Ability to lift 40 pounds and work on your feet up to 10 hours.
• Must be able to read, write, and understand English.
• Flexible availability, including weekends and some holidays.

Pay

Compensation Range: $9/hour plus tips.

Benefits

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events.
• Monthly Wine Tastings for Two.
• Medical, Dental, Vision, and Telehealth.
• 401k with Company Match.
• Paid Time Off and Flexible Schedules.
• Early Pay Access.
• Wellness and Mental Health Support.
• Wine and Culinary Education.
• Career Growth Flight Plan.
• Team Member Rewards, Milestone Recognition, and Referral Bonuses.