Server

About the Role

Provide friendly, responsive service to create an exceptional dining experience for all guests. Each server’s primary objective is to show guests such a marvelous time that they will want to return again and again.

Responsibilities

• Welcome and greet guests within 30 seconds.
• Make all guests feel comfortable and let them know you’re there to personally take care of them.
• Introduce yourself and inform guests of specials and menu changes.
• Make genuine recommendations based on guest preferences.
• Answer questions about food, beverages, and restaurant functions and services.
• Take food and beverage orders, enter them into the micros system, and double-check for accuracy.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders).
• Perform side work at the start and end of each shift as required by the service station assignment.
• Anticipate guests' needs (e.g., napkins, drink refills, appetizer plates).
• Build regular clientele by fostering guest relationships.
• Maintain clean service areas and pre-bus tables.
• Monitor and observe guests' dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any guest requests.
• Prepare the final bill, present the check, accept payment, process credit card charges, or make change as needed.
• Check back with guests promptly after dropping the check.
• Assist fellow servers, bus persons, or hostesses with clearing and resetting tables as needed.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure smooth and efficient restaurant operations.

Qualifications

• Minimum 1 year of service experience.
• Ability to communicate and understand the predominant language(s) of guests.
• Basic knowledge of dining room and service procedures.
• Basic math skills and ability to handle money and operate a micros system.
• Ability to work in a standing position for long periods (up to 5 hours).
• Ability to safely lift and maneuver trays of food frequently weighing up to 20–25 pounds.