Server

About the role

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.

Responsibilities

• Welcome and greet guests within 30 seconds.
• Make all of our guests feel comfortable and let them know you’re there to personally take care of them.
• Introduce yourself.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guest will enjoy.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders into the micros system, double-check to ensure accuracy, which relays orders to the kitchen and bar.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders).
• Perform side work at the start and end of each shift as required by the service station assignment.
• Anticipate the guests' needs (e.g., napkins, drink refills, appetizer plates).
• Build regular clientele.
• Maintain clean service areas and pre-bus tables.
• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests.
• Prepare final bill, present the check to the guest, accept payment, process credit card charges, or make change if applicable.
• When dropping the check, don’t travel too far; check back as soon as possible.
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist the bus person/hostess with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Requirements

• Minimum 1 year of service experience.
• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a micros system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Benefits

• Employee discounts
• Flexible schedule