Server Assistant - Post Malone's, Nashville

About the role

The Server Assistant (SA) is responsible for assisting servers in food & beverage service of all tables in a high volume, live entertainment, restaurant, and bar setting. SAs will continuously assist the Restaurant Server to enhance the guest experience while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues. Duties include exceptional service to every guest in a professional manner.

Responsibilities

• Transport materials/supplies and assist the Restaurant Server with beverage and food service in all areas
• Maintain the cleanliness of all work areas and equipment
• Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit
• Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards
• Have complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures
• Prepare restaurant tables with special attention to sanitation and set-up
• Assure tabletops and chairs are sanitized as well as the floor area around them
• Read and understand food or beverage orders
• Ensure food is served in accordance with safety standards (e.g., proper temperature)
• Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest
• Say the name of food and beverages delivered to guests
• Carry dishes from bars and tables to kitchen dish area
• Maintain a good rapport with the FOH & BOH management teams
• Inform management of any complaint, comments, or incidents
• Communicate effectively with guests, Team Members, and Management in both written and verbal form
• Respond to guest inquiries and requests in a courteous, knowledgeable, and polite manner
• Maintain line of sight/atmosphere control by circulating through work areas throughout shift
• Keep all tabletops, floors, and service areas clear/free of dirty glasses and any unnecessary items throughout shift
• Keep service station and service equipment storage organized
• Ensure daily/nightly/weekly and opening/running/closing duties are completed
• Clean all spills and waste immediately; sweep and mop as needed; place all trash in proper receptacles
• Observe and anticipate guests’ needs and deliver all items to the guests in a timely and accurate fashion
• Manage time effectively with minimum supervision
• Adhere to all departmental appearance and uniform standards while always maintaining professionalism
• Follow all company and department policies and procedures, practices, and guidelines
• Perform other job-related duties as assigned

Leadership Qualities

• Accountability
• Adherence to Policy
• Appearance
• Attitude
• Dependability
• Development
• Guest satisfaction
• Job skills knowledge
• Judgment
• Productivity
• Punctuality
• Quality of work
• Teamwork
• Working relationships
• Written and Verbal communication

Requirements

• High School Diploma or equivalent required
• Proof of eligibility to work in the United States
• Must be 18+ years of age
• Adhere to and enforce company, local, state, and government-specific regulations
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Physical demands

• Ability to stand and exert well-paced mobility for the duration of a scheduled shift
• Must be able to lift up to 25 pounds and/or move objects up to 50 pounds
• Work will include indoor and/or outdoor areas
• Must have the ability to withstand high and low temperatures
• Work may be performed in small areas with a 3 ft. access

Schedule

• Schedule could exceed 30 hours per week and may include overtime when approved by management
• Work varied shifts to include days, nights, weekends, and holidays
• Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment