Server Assistant - Jason Aldean's, Gatlinburg

About the role

The Server Assistant (SA) supports servers in delivering food and beverage service across all tables in a high-volume, live entertainment restaurant and bar. SAs enhance the guest experience by anticipating needs, assisting servers, and maintaining cleanliness and organization in work areas.

Responsibilities

• Assist restaurant servers with tasks to maintain their tables and support guests throughout their visit.
• Provide friendly, efficient, and knowledgeable food and beverage service in line with quality and time standards.
• Maintain complete knowledge of food and bar menus, as well as host and support staff procedures.
• Prepare restaurant tables with attention to sanitation and proper set-up.
• Sanitize tabletops, chairs, and surrounding floor areas.
• Read and understand food or beverage orders, ensuring proper temperature and safety standards.
• Confirm orders are complete with appropriate preparation, plate/glassware, garnish, presentation, and serving utensils before delivery.
• Verbally identify food and beverages when delivering to guests.
• Transport dishes from bars and tables to the kitchen dish area.
• Maintain positive rapport with front-of-house (FOH) and back-of-house (BOH) management teams.
• Communicate effectively with guests, team members, and management regarding inquiries, complaints, or incidents.
• Circulate through work areas to maintain line of sight and atmosphere control.
• Keep tabletops, floors, and service areas clear of dirty glasses and unnecessary items.
• Organize and maintain service stations and equipment storage.
• Complete daily, nightly, weekly, and opening/running/closing duties.
• Clean spills and waste immediately; sweep and mop as needed.
• Place trash in proper receptacles.
• Observe and anticipate guest needs, delivering items in a timely and accurate manner.
• Manage time effectively with minimal supervision.
• Adhere to departmental appearance and uniform standards while maintaining professionalism.
• Follow all company, department, and regulatory policies and procedures.
• Perform other job-related duties as assigned.

Leadership Qualities

The Server Assistant will also be evaluated on the following qualities:

• Accountability
• Adherence to Policy
• Appearance
• Attitude
• Dependability
• Development
• Guest satisfaction
• Job skills knowledge
• Judgment
• Productivity
• Punctuality
• Quality of work
• Teamwork
• Working relationships
• Written and verbal communication

Requirements

• High School Diploma or equivalent.
• Proof of eligibility to work in the United States.
• Must be 18 years or older.
• Ability to stand and maintain well-paced mobility for the duration of a scheduled shift.
• Ability to lift up to 25 pounds and/or move objects up to 50 pounds.
• Work indoors and/or outdoors, including exposure to high and low temperatures.
• Ability to work in small areas with 3 ft. access.
• Willingness to work varied shifts, including days, nights, weekends, and holidays, with potential for overtime.
• Ability to work in environments with second-hand smoke, excessive noise, flashing/strobe lights, and fast-paced guest interactions.
• Must obtain and maintain any required licensing or active work cards for the position.

Benefits

• Paid parking for all employees.