Server Assistant/In-Room Dining - 21c Cincinnati Hotel

Job Responsibilities

• Assist with delivering in-room dining orders to guest rooms in a timely and professional manner
• Greet guests politely when entering or exiting guest rooms and hallways
• Adhere to grooming and appearance standards
• Prepare trays, carts, and tables for service, ensuring all items are properly set and stocked
• Retrieve trays, carts, and service items from guest floors promptly
• Maintain cleanliness of service stations, hallways, and storage areas
• Clean and sanitize trays, carts, hot boxes, and all related equipment after use
• Monitor guest floors to ensure timely tray pick-up and overall presentation standards
• Auxiliary support for servers with order preparation, delivery setup, and breakdown
• Perform basic cleaning tasks as needed or directed by supervisor
• Auxiliary support for special events, amenities, and VIP room deliveries as needed
• Answer telephone using appropriate etiquette when required

Qualifications

• Prior hospitality or food and beverage experience preferred
• Knowledge of proper food handling and sanitation standards
• Strong communication and teamwork skills
• Ability to perform assigned duties with attention to detail, speed, and accuracy
• Ability to work with minimal supervision and maintain a sense of urgency
• Punctuality and reliable attendance are required
• Basic familiarity with hotel or restaurant operations preferred
• Ability to safely perform physical tasks including standing, walking, bending, and lifting
• Ability to push and pull carts and lift items weighing up to 30'40 pounds