Server Assistant - Garden Room - Fine Dining PT

About the Role

Pier Sixty-Six Resort invites dedicated, energetic, and polished hospitality enthusiasts to join our team as a Server Assistant in the Garden Room fine dining venue. We offer highly competitive wages, comprehensive benefits, and a culture that honors and respects you. The Resort assembles over 600 diverse and talented Team Members to create a new legacy by providing memorable experiences and stellar service to our guests and residents.

Responsibilities

• Clear and reset tables
• Prep for service
• Take used plates, utensils and drinkware to the dishwasher area
• Attend to detail and handle problem solving and special requests
• Provide highest quality of service to customers
• Arrange dining room to cater to number of guests
• Work as a team in a fast-paced five-star rated environment
• Set up dining room area according to Garden Room restaurant standards
• Consistently keep the restaurant organized and clean
• Set up trash cans, soda, plates, utensils, and to-go containers at start of shift
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Set up heat lamps or umbrellas per guest request
• Complete closing duties, including restocking items, turning off lights, etc.
• Ensure uniform and personal appearance are clean and professional
• Speak with others using clear and professional language
• Ensure adherence to quality expectations and standards
• Serve food courses and alcoholic beverages to guests
• Set tables according to service standards
• Welcome and acknowledge all guests according to company and FORBES standards
• Run food and bus tables
• Anticipate and address guests' service needs
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
• Perform other reasonable job duties as requested by Servers and Supervisors
• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line, and front-of-the-house employees
• Practice effective listening (seek to understand)
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
• Be courteous to all guests and coworkers
• Maintain behavior consistent with company policies
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes at Pier Sixty-Six
• Follow all food safety, sanitation, alcohol service, and workplace safety policies and procedures applicable to the position
• Work cooperatively with hosts, bartenders, kitchen staff, management, and other team members to ensure smooth restaurant operations
• Assist with opening, closing, side work, stocking, cleaning, and other operational duties as assigned
• Maintain a professional appearance and positive attitude while representing the company
• Protect guest privacy and company information and handle company property responsibly
• Follow all company policies, procedures, and applicable laws and regulations
• Perform other duties as assigned by management

Qualifications

• Minimum 2 years in fine dining service experience
• Knowledge of Italian Cuisine
• Hotel experience preferred
• High School diploma preferred
• Previous restaurant or customer service experience preferred but not required
• Strong communication and interpersonal skills
• Ability to provide friendly, professional, and attentive guest service
• Ability to work effectively as part of a team
• Ability to remain organized and attentive in a fast-paced environment
• Basic math and cash-handling skills
• Ability to learn and use point-of-sale (POS) systems and other restaurant technology
• Reliable attendance and punctuality
• Ability to follow verbal and written instructions
• Must meet any applicable legal age or certification requirements for serving alcoholic beverages

Physical Requirements

• Ability to stand and walk for extended periods throughout the work shift
• Frequently walk throughout the restaurant, dining areas, service stations, and other assigned areas
• Ability to carry and balance food trays, plates, beverages, and service equipment safely
• Ability to lift, carry, push, or pull items weighing up to 25 pounds as required
• Frequently bend, stoop, reach, crouch, and occasionally kneel while providing guest service and completing side work
• Ability to safely navigate crowded dining areas while carrying hot food, beverages, glassware, and other service items
• Ability to maintain balance and stability while carrying trays and working on wet or uneven surfaces
• Frequent use of hands, wrists, and fingers to handle plates, glassware, utensils, menus, POS equipment, and other service items
• Ability to operate POS systems, tablets, telephones, and other technology used for taking and processing guest orders
• Ability to visually inspect food and beverage orders for accuracy and presentation
• Ability to communicate effectively with guests, culinary staff, and other team members in a fast-paced environment
• Ability to work in varying temperatures, including hot kitchen areas, air-conditioned dining areas, and outdoor environments as applicable
• Ability to remain physically active and maintain a high level of attentiveness during periods of high-volume service
• Ability to work flexible shifts, including evenings, weekends, holidays, and extended hours as operationally required

Benefits

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties