Server Assistant FT- The Americano

About the role

The Server Assistant (SA) oversees table maintenance, maintains service flow, and assists servers in the dining room. Key responsibilities include delivering food, describing dishes, performing tableside service, monitoring guest satisfaction, and assisting the kitchen in expediting the service process.

Responsibilities

• Maintains clean and organized workstations
• Recognizes or seeks areas for staff and restaurant improvement
• Operates efficiently and respectfully within the restaurant
• Understands and complies with all relevant health, safety, and labor regulations
• Busses used items and removes trash
• Assists the bar with ice delivery
• Welcomes guests and ensures responsive, professional, and gracious service
• Describes dinner features and answers guest inquiries
• Liaises with servers to communicate guest needs
• Understands and communicates changes in the menu and dietary restrictions
• Assists the chef in expediting food to the dining room
• Keeps expediter station and kitchen stocked with necessary items
• Maintains a clean, safe environment in the dining room and service stations
• Efficiently resets tables to adhere to Regent Service Standards

Requirements

• Pleasant, conscientious, and professional demeanor
• Excellent knowledge of food and alcoholic beverage selections
• Effective communication and teamwork skills
• Ability to operate within a team environment
• Understanding of restaurant management and owner’s philosophy
• Attention to detail and follow-through of restaurant policies
• Professional representation through communication and relationships with business partners
• Compliance with federal, state, county, and municipal health, safety, and labor regulations
• Flexible schedule to work evenings, weekends, and holidays
• Participation in a pooled tip system

Qualifications

• Perform all side work applicable to assigned station
• Participate in Pre-Shift meetings and learn new menu items
• Welcome guests and ensure responsive, professional, and gracious service
• Describes dinner features and answers guest inquiries
• Liaise with servers to communicate guest needs
• Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.
• Assist the Chef in expediting the food to the dining room
• Aware of all upcoming orders and status of tables expecting food
• Keep expediter station and kitchen stocked with necessary items
• Maintain a clean, safe environment in the dining room and service stations
• Efficiently reset tables to adhere to Regent Service Standards
• Flexible schedule to work evenings, weekends, and holidays

Skills

• Exceptional customer service skills
• Knowledge of food and beverage offerings
• Teamwork and collaboration abilities
• Attention to detail and organizational skills
• Flexibility and adaptability

Benefits

• Hourly pay rate of $10.00 per hour, plus tips
• Equal opportunity employer
• Compliance with federal, state, county, and municipal health, safety, and labor regulations
• Flexible schedule to work evenings, weekends, and holidays
• Participation in a pooled tip system

Pay

The hourly pay rate for this role is $10.00, plus tips.

Schedule

This position requires flexibility to work evenings, weekends, and holidays.

Who we are

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.