Server Assistant/Food Runner - Pelican Landing

About the Resort

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, has returned to Fort Lauderdale. The lush 32-acre waterfront enclave features 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to inspire and relax, offering exceptional service and refined touches for extraordinary guest experiences. The resort employs over 600 diverse and talented team members to create a new legacy of memorable experiences and stellar service.

We aspire to create a caring culture with state-of-the-art facilities, a first-class employee dining room, and a focus on individual welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth to join our team.

About the Role

As a Server Assistant/Food Runner at Pelican Landing, you will be an integral part of the team creating distinctively different and authentic experiences for our guests. You will support restaurant operations by ensuring cleanliness, efficiency, and guest satisfaction, contributing to the seamless flow of the dining experience.

Responsibilities

• Set and maintain tables according to established standards, ensuring they are clean, properly arranged, and fully equipped with necessary items such as utensils, glassware, and condiments.
• Support servers by clearing and resetting tables promptly, removing used dishes, glassware, and utensils, and replenishing supplies as needed.
• Interact with guests in a friendly and courteous manner, assisting with requests or inquiries to enhance their dining experience.
• Monitor and maintain the cleanliness and appearance of the dining area, including floors, furniture, and fixtures.
• Work closely with restaurant servers, hosts, and kitchen staff to coordinate table turnover, communicate guest needs, and ensure efficient service delivery.
• Assist with beverage service, including refilling water glasses and delivering beverages to tables.
• Pay close attention to detail in all aspects of table setup and maintenance to ensure impeccable presentation and guest satisfaction.
• Adhere to all resort policies, procedures, and hygiene standards, including food safety guidelines.
• Participate in updated training for bar and menu items.
• Notify supervisors immediately of any product shortages or out-of-stock items.
• Have a working knowledge of draft beer systems and how to properly change a keg.
• Communicate with the kitchen regarding menu questions, wait times, recooking orders, and product availability.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to resort standards.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others and support your team to reach common goals.
• Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Thank guests with genuine appreciation.
• Deliver food to guests promptly, accurately, and according to established service standards.
• Verify all food leaving the kitchen for accuracy, presentation, and proper modifications before delivery.
• Communicate effectively with the kitchen, servers, bartenders, and management to ensure seamless service.
• Announce and describe dishes to guests upon delivery when appropriate.
• Maintain cleanliness and organization of expo stations, service areas, and dining room.
• Ensure all food is handled safely and in accordance with food safety and sanitation standards.
• Monitor ticket times and assist in maintaining efficient food flow from the kitchen to the dining room.
• Maintain behavior consistent with the sexual harassment/hostile work environment policy dictated in the Employee Handbook.
• Perform other reasonable job duties as requested by supervisors.

Requirements

• Energetic, enthusiastic, and motivated individual.
• Previous experience in a restaurant or hospitality setting preferred.
• Strong work ethic and dedication to providing exceptional service.
• Ability to work effectively in a fast-paced environment and multitask with ease.
• Flexibility to work varying shifts, including days, evenings, weekends, and holidays, as needed.
• Must be able to speak, comprehend, read, and write English.
• Effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Ability to work under variable temperature conditions.

Qualifications

• High School Diploma or GED recommended.
• Some college experience or degree recommended.
• Must have a current Food Handlers card.
• Previous food running, busser, or server assistant experience in a professional setting is preferred.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off and sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.