Server Assistant (Food & Beverage, Resort)

About the Company & Resort

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests. The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia.

Job Summary

The Server Assistant provides essential support to the front-of-house team to ensure a seamless and thoughtful dining experience for every guest. Working under the direction of the Captain and Front Waiters, this role helps maintain the flow of service, uphold pristine dining room presentation, and ensure the timely and accurate delivery of dishes. This position also supports In Room Dining operations, assisting with the preparation, staging, delivery, and clearing of orders with the same level of hospitality and attention to detail demonstrated in the dining room.

Responsibilities

• Support the Captain and Front Waiters by ensuring each table receives attentive, efficient, and polished service.
• Refill water, clear plates, replace flatware, and reset tables with accuracy and care.
• Maintain a refined and welcoming dining room environment that reflects the Tides Inn’s elevated standards of presentation and readiness.
• Greet guests warmly during interactions and contribute to a service culture rooted in kindness and hospitality.
• Deliver dishes from the kitchen to guests with professionalism, accuracy, and proper service etiquette.
• Assist the expeditor in organizing plates, garnishes, and courses to ensure timely and correct delivery.
• Communicate clearly with culinary and service teams to maintain pacing and coordination.
• Assist with the preparation and staging of In Room Dining orders in alignment with Tides Inn presentation standards.
• Deliver orders to guest rooms with professionalism, discretion, and respect for privacy.
• Polish glassware, flatware, and service items to the highest standards.
• Replenish silverware, linens, glassware, and front-of-house supplies throughout the shift.
• Maintain organized, clean, and fully stocked service stations and side work areas.

Qualifications

• Previous experience in hospitality preferred; experience in luxury or upscale dining environments is a plus.
• Demonstrated strong work ethic and eagerness to learn elevated service standards.
• Warm, professional demeanor with a genuine commitment to refined hospitality.
• Ability to perform effectively in a fast-paced environment while maintaining composure and grace.
• Availability to work evenings, weekends, and holidays as required.
• High School Diploma or equivalent.

Physical Requirements

Equipment Used: POS, Computer, Phone
Sitting 10%
Standing 90%
Walking / Bending 90%
Lifting / Carrying – up to 50 pounds
Vision – Computer, Navigation of Property, Safety
Hearing – Phone, Interaction with Guests, Safety
Travel Expectations – No travel is required for this role.
Driving Requirements: Golf Cart (Motor Vehicle Record Monitoring may be required).

Work Environment

Indoor and Outdoor Dining Environments, Commercial Kitchen.

Benefits

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more.