Server Assistant

About the role

Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Assists in the overall dining experience within the club, including taking reservations, hosting, assisting the servers with the delivery of exceptional food and beverage service, bar back duties, maintenance of the dining room and other duties as assigned.

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.

Responsibilities

• Host guests and coordinate and manage the dining room floor seating.
• Answers telephone in a pleasant manner and processes “take out” and reservation placement processes.
• Assist servers as bar back for alcohol service when needed.
• Ensures that all material used by server is clean and ready for daily operation.
• Possesses knowledge of the position of each diner’s chair in the dining rooms and lounges.
• Sets the outside line with under liner plates, flatware, doilies, linen napkins and any other items needed for the delivering of food.
• Organize the plates in the window and match each one with each ticket to run the food out to the tables.
• Assists with delivery of food and beverages as needed by servers/bartenders.
• Sets tables in accordance with Troon Golf standards.
• Ensures that each menu item is prepared in the exact detail outlined on each ticket.
• Corrects the menu item with the chef before delivering the menu item if it is not meeting the exact specification on the ticket.
• Fills and re-fills water glasses and removes any place settings not being used.
• Clears dishes located in front of guest upon completion of course.
• Clears and resets tables when guests leave, to include but not limited to: changing tablecloth, brushes chairs, places chairs at table, replaces silverware and glassware, and replaces napkins.
• Assists the server when needed.
• Keeps workstations well stocked of items and ingredients.
• Clean workstations, take out trash, and sweeps/vacuums the dining room.
• Processes “take out” orders from placement of order to guest pick up and payment.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Requirements

One-month related experience or training.

Qualifications

• Ability to demonstrate professionalism, cleanliness and neatness.
• Regular and reliable attendance, including weekends and holidays.
• Food service certification required within one week of hire.
• OLCC alcohol server’s permit is preferred.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.