Server Assistant

About the role

The Server Assistant at The Crossing is responsible for overseeing table maintenance, maintaining the flow of service, and assisting the servers in the dining room.

Responsibilities

• Clearing food & utensils from tables
• Resetting tables and water service
• Monitoring guest satisfaction
• Assisting the kitchen in expediting the service process
• Understanding and performing job duties to the expectations of Service, Food, Beverage, and Wine manuals
• Performing all side work applicable to assigned station
• Participating in Pre-Shift meetings and learning new menu items
• Welcoming all guests and ensuring responsive, professional, and gracious service at all times
• Answering questions about the menu, specific food items, the wine list, or any other guest inquiries
• Liaising with servers to ensure communication about guests’ wants and needs
• Maintaining the cleanliness of the dining room
• Stocking and organizing linen
• Polishing china, glass, and silverware
• Maintaining a clean and safe environment at all times in the Dining Room and all service stations

Requirements

• 1–2 years of fine dining service experience
• Knowledge of service and food and beverage, and thorough knowledge of fine dining service procedures and functions
• Cleanliness, organization, and the ability to work well in a team
• Food and wine knowledge a plus
• Minimum age to serve alcohol
• High school diploma or equivalent
• Strong dedication toward learning and motivation to progress in a fine dining environment
• Excellent basic math skills
• Ability to operate a cash register POS system and Microsoft-based computer systems

Physical Demands

• Ability to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more
• Standing and well-paced mobility for a minimum of 8 hours
• Ability to maneuver between functions occurring simultaneously
• Bending, squatting, and lifting up to 30 lbs., including trays of food or food items on a regular and continuing basis
• Pushing and pulling carts and equipment weighing up to 250 lbs. on a regular and continuing basis
• Bending, stooping, squatting, and stretching to fulfill cleaning tasks
• Grasping, writing, standing, sitting, walking, repetitive motions, climbing, listening, hearing, and visual acuity
• Manual dexterity to use and operate all necessary equipment