Server Assistant
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. We combine global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
About Our Property
Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is a dynamic environment that seamlessly blends comfort with career opportunities. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.
Responsibilities
- Be familiar with all standards of fine dining service etiquette and adhere to these standards.
- Attend all scheduled staff meetings, pre-shifts, supplemental training sessions, and menu roll outs.
- Assist servers with general service throughout the guest experience; provide water service offerings after guests have been seated and replenish throughout service.
- Support the assigned server through the steps of service.
- Assist with removal of completed courses from the table – reset as needed or if directed by server.
- Bus table and area, perform table maintenance, and follow any additional directives given by assigned server.
- Set up and stock service stations in kitchen and dining room at the beginning and during service, follow side-work assignments, and complete closing duties.
- Clear and reset dirty tables quickly and quietly after guests depart in accordance with service standards set by Restaurant Manager.
- Break down bus trays at dishwashing station; assist dishwashers when needed.
- Know table and position numbers, and fulfill role as food runner when scheduled.
- Assist servers to ensure that all tables in dining room are set to standards.
- Work together with other server assistants to ensure optimum efficiency.
- Be familiar with emergency safety measures and health codes.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
- Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager.
Requirements
- Due to constant public contact, grooming must adhere to appearance code guidelines as set forth in the Employee Handbook.
- Must be extremely organized; able to expedite multiple orders completely and correctly.
- Ability to service a twelve-table station without assistance during typical service demand.
- Strong working knowledge of the micros ordering system and other check processing procedures for dining room service.
- Good communication is essential. Relay guest complaints and comments to supervisor immediately.
- Must be motivated and a self-starter. Take the initiative to identify and undertake projects.
- Ability to lift moderate weights up to but not in excess of 50lbs, and remain on feet for prolonged periods of time.
- Ability to work outdoors in inclement weather when necessary.
- Ability to carry loaded trays on slippery surfaces.
- Ability to handle hot plates and equipment.
- Strong attention to detail.
- Good communication essential. Relay guest complaints and comments to supervisor.
- Ability to listen effectively, to speak and write English clearly.
- Pleasant personality to effectively deal with guests during stressful service, questions, and to contribute to the overall atmosphere of teamwork with fellow employees.
- Ability to identify, address, and resolve conflict.
- Maintain good safety habits and report unsafe or hazardous conditions to Security.
- Promote excellent guest relations.
Benefits
- 401k with a company match
- Recognition programs tailored to celebrate your achievements