Server Assistant

About the role

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Responsibilities

• Provide the highest quality of service to guests in an attentive, courteous, and efficient manner.
• Assist the server at all times, including clearing tables and refilling stations.
• Act professionally at all times and provide guests with a memorable experience.
• Communicate effectively, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all hotel‑required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling that varies according to hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving them as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Cross‑train in other hotel‑related areas if needed.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Requirements

• High school diploma or equivalent.
• Excellent reading, writing, and oral proficiency in English.
• Some food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant is an asset.
• Basic product knowledge is preferred; further training will be provided.
• Physical requirements: flexible and long hours sometimes required; medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects; ability to stand for the entire shift; ability to maneuver throughout the dining area while carrying full trays of food & beverages.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent company benefits including medical, dental, vision, and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through Corporate Social Responsibility activities.

Pay

Hourly wage: introductory rate $24.10; wage after 90‑day probationary period is $26.78.