Jobs · Management · Oklahoma

Server - Ambassador Hotel OKC

Coury Hospitality · Oklahoma City Metropolitan Area · 1 mo ago
ManagementFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description about hotel, why work there, then bullet-like paragraphs about what you should join if you believe..., you're a great fit if you love..., we're excited to have you join us because..., Education And Experience, Work Environment And Physical Requirements, Here’s The Core Of Coury Hospitality, What Else Do YOU Need To Know... (which includes boilerplate). We need to extract substantive info and map to sections. We should not repeat job title as heading. No Job ID etc. Remove boilerplate: equal opportunity, at-will, etc. Also remove generic statements like "This job posting is intended to describe the general nature..." etc. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits, and

    for prose. We need to decide which sections to include. We have content about why work at hotel (About the role? maybe "About the role" could be the description of the hotel and role). Could also have "Responsibilities" (list of duties). "Requirements" (education and experience). "Qualifications" maybe overlapping. "Skills" (specific skills). "Benefits" (none explicit). "Pay" (none). "Schedule" (flexible schedules mentioned). So we can include About the role, Responsibilities, Requirements, Skills, Schedule. Possibly Benefits if none, skip. Pay skip. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all points from the posting, but we can group them. Let's extract: About the role: description of hotel, why work there, mission, etc. Could be a paragraph. Responsibilities: list of duties: greeting guests, guiding through menu, taking orders, communicating allergies, retrieving/delivering, monitoring tables, serving beverages per regulations, clearing plates, crumb service, keeping station stocked, presenting checks, processing payments, keeping tables/areas clean, clearing/resetting tables, responding to guest questions/concerns, communicating with support Curators, Hosts, Managers, Kitchen/Bar teams, thanking guests, etc. Also includes: "You should join our team if you believe..." and "You’re a great fit for this role if you love..." and "We’re excited to have you join us because..." These are more about qualifications/attributes, could go under Skills or Requirements. Education And Experience: previous serving etc required, strong knowledge preferred, etc. Work Environment And Physical Requirements: ability to stand, move, lift 15-30 lbs, etc. Also "Here’s The Core Of Coury Hospitality" is more about mission. We need to avoid duplication. Let's structure:

    About the role

    Ambassador Hotel Oklahoma City, Autograph Collection blends sophistication, history, and contemporary luxury in the heart of Oklahoma City. Housed in a beautifully restored 1920s building, our hotel offers 54 stylish guest rooms, an elevated rooftop bar, O Bar, with sweeping city views, and Oklahoma's premier bistro, the Chalkboard Kitchen + Bar. Curators at the Ambassador OKC take pride in delivering exceptional service and personalized experiences, all while working in a vibrant, culture-driven environment that encourages growth and creativity.

    That seems good.

    Responsibilities

    • Greet guests promptly and warmly and take ownership of their dining experience from beginning to end.
    • Guide guests through the menu, answer questions, make recommendations, and create an upbeat and welcoming atmosphere.
    • Demonstrate strong knowledge of menu items, ingredients, preparation methods, brands, pricing, promotions, and daily specials.
    • Take food and beverage orders accurately and enter them promptly into the POS system.
    • Clearly communicate allergies and dietary restrictions to the Kitchen and on guest tickets.
    • Retrieve and deliver food and beverage orders accurately and within expected service times.
    • Monitor tables throughout the meal and proactively replenish beverages and respond to guest needs.
    • Serve alcoholic and non-alcoholic beverages according to all applicable regulations and company standards.
    • Clear plates at the appropriate time and ask for assistance when items cannot be safely cleared by one person.
    • Provide thoughtful crumb service when appropriate throughout the dining experience.
    • Keep your service station stocked, organized, clean, and ready for every service period.
    • Present checks accurately, process payments, and count back change when applicable.
    • Keep tables, service areas, and the bar clean, orderly, and properly stocked.
    • Clear and reset tables efficiently for the next guest.
    • Respond to guest questions, concerns, and service recovery opportunities with professionalism and genuine care.
    • Communicate with support Curators, Hosts, Managers, and Kitchen and Bar teams to keep service running smoothly.
    • Thank every guest sincerely and create a warm farewell at the end of their experience.

    Requirements

    Previous serving, bartending, restaurant, hotel, or customer service experience required.

    Maybe also include "Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs." That could be Schedule.

    Skills

    • Strong knowledge of food, beverage, ingredients, cooking techniques, and service standards preferred.
    • Knowledge of wine, spirits, drink recipes, and beverage pricing preferred.
    • Ability to confidently make food and beverage pairing recommendations.
    • Ability to execute professional wine service.
    • Basic mathematical skills and ability to accurately process guest payments.
    • Experience with POS systems and restaurant ordering procedures preferred.
    • Knowledge of basic food safety and sanitation standards.
    • Strong verbal and written communication skills.
    • Ability to communicate effectively with guests, coworkers, supervisors, and other departments.
    • Ability to prioritize and multitask in a fast-paced environment.
    • Ability to maintain excellent attendance and punctuality.
    Maybe also include attributes from "You should join our team if you believe..." and "You’re a great fit..." and "We’re excited to have you join us because..." Those are more about mindset/qualities; could be placed under Skills or a separate section like "Qualifications". But we already have Skills. Could add them as bullet points under Skills as well. However we must not invent or summarize away detail; we need to preserve all substantive information. Those statements are substantive; we should include them. Let's extract those beliefs/fit/excitement points. "You should join our team if you believe..." list: - That exceptional dining experiences are built on genuine connection, thoughtful service, and attention to detail. - That a great Server leads the dining experience while making every guest feel personally welcomed and cared for. - That knowledge of food, wine, spirits, and service allows you to create memorable experiences for every guest. - That strong communication between Servers, Kitchen, Bar, Hosts, and support Curators is essential to a successful service. - That great hospitality means anticipating needs, listening carefully, and responding with genuine empathy. - That every table is an opportunity to create an UNMATCHED MOMENT. "You’re a great fit for this role if you love..." list: - Greeting guests promptly and warmly and taking ownership of their dining experience from beginning to end. - Guiding guests through the menu, answering questions, making recommendations, and creating an upbeat and welcoming atmosphere. - Demonstrating strong knowledge of menu items, ingredients, preparation methods, brands, pricing, promotions, and daily specials. - Taking food and beverage orders accurately and entering them promptly into the POS system. - Clearly communicating allergies and dietary restrictions to the Kitchen and on guest tickets. - Retrieving and delivering food and beverage orders accurately and within expected service times. - Monitoring tables throughout the meal and proactively replenishing beverages and responding to guest needs. - Serving alcoholic and non-alcoholic beverages according to all applicable regulations and company standards. - Clearing plates at the appropriate time and asking for assistance when items cannot be safely cleared by one person. - Providing thoughtful crumb service when appropriate throughout the dining experience. - Keeping your service station stocked, organized, clean, and ready for every service period. - Presenting checks accurately, processing payments, and counting back change when applicable. - Keeping tables, service areas, and the bar clean, orderly, and properly stocked. - Clearing and resetting tables efficiently for the next guest. - Responding to guest questions, concerns, and service recovery opportunities with professionalism and genuine care. - Communicating with support Curators, Hosts, Managers, and Kitchen and Bar teams to keep service running smoothly. - Thanking every guest sincerely and creating a warm farewell at the end of their experience. "We’re excited to have you join us because..." list: - You genuinely enjoy connecting with people and creating memorable dining experiences. - You take ownership of your tables and understand that you are the primary presence guiding each guest's experience. - You have strong emotional intelligence and can provide thoughtful, empathy-driven service. - You can think quickly, prioritize multiple tasks, and communicate clearly during high-pressure service periods. - You move with urgency while maintaining a polished, calm, and professional presence. - You have a strong knowledge of food, beverages, wine, and spirits and enjoy sharing that knowledge with guests. - You are confident making food and beverage pairing recommendations. - You understand and can execute professional wine service. - You have strong basic math skills and are comfortable handling payments and operating a POS system. - You understand the importance of sanitation, cleanliness, and organization throughout the dining experience. - You are dependable and committed to excellent attendance and punctuality. - You maintain a positive, enthusiastic attitude and take pride in providing every guest with the highest level of care and service. These overlap heavily with responsibilities and skills. To avoid duplication, we could incorporate them into Skills or Responsibilities but we must not lose any info. Since many are duplicates of responsibilities, we could note that they are covered. However the instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." If we omit some of these statements because they are duplicates, we might be summarizing away detail. Better to include them, maybe under a section like "Qualities & Attributes". But we have limited headings; we could add a section "Qualifications" for these belief/fit/excitement statements. However we already have Requirements (experience) and Skills (abilities). Qualifications could be these attitudinal statements. Thus we can have:

    Qualifications

    • Belief that exceptional dining experiences are built on genuine connection, thoughtful service, and attention to detail.
    • Belief that a great Server leads the dining experience while making every guest feel personally welcomed and cared for.
    • Belief that knowledge of food, wine, spirits, and service allows you to create memorable experiences for every guest.
    • Belief that strong communication between Servers, Kitchen, Bar, Hosts, and support Curators is essential to a successful service.
    • Belief that great hospitality means anticipating needs, listening carefully, and responding with genuine empathy.
    • Belief that every table is an opportunity to create an UNMATCHED MOMENT.
    • Love for greeting guests promptly and warmly and taking ownership of their dining experience from beginning to end.
    • Love for guiding guests through the menu, answering questions, making recommendations, and creating an upbeat and welcoming atmosphere.
    • Love for demonstrating strong knowledge of menu items, ingredients, preparation methods, brands, pricing, promotions, and daily specials.
    • Love for taking food and beverage orders accurately and entering them promptly into the POS system.
    • Love for clearly communicating allergies and dietary restrictions to

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