Server 2

About the role

Server 2 serves as the lead in delivering exceptional food and beverage service to members and guests, ensuring Invited’s service standards are consistently upheld. In addition to providing the 3 steps of service—warm welcomes, magic moments, and fond farewells—this role oversees the coordination and execution of service operations. Server 2 leads and supports the Server 1 team, ensuring smooth collaboration and optimal dining experiences. This role plays a key part in maintaining Member satisfaction, retention, and driving service excellence throughout the dining area.

Reporting Structure

Reports to the F&B Director, Banquet Manager or Restaurant Manager

Day to Day

• Maintain high service standards as outlined in the Invited F&B service training programs.
• Oversee food and beverage service, ensuring members/guests are served promptly and attentively, while managing more complex service issues or last-minute changes.
• Ensure comprehensive knowledge of the à la carte menu and daily specials, and guide Server 1 team members in delivering exceptional service.
• Serve as the primary point of contact for Server 1 staff, providing guidance and support as needed.
• Collaborate with management to assign duties, ensuring tasks are completed in a timely and efficient manner.
• Assist fellow employees and lead by example, ensuring smooth communication and seamless service across the team.
• Take responsibility for organizing and maintaining clean, well-stocked workstations and ensuring side work is completed to meet club standards.
• Support management in addressing member/guest complaints, practicing good service recovery, and ensuring any issues are resolved immediately.
• Assist with additional duties as assigned by the F&B Director or other leadership.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Preferred About You

• High school diploma or equivalent.
• Previous experience in Food and Beverage service.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Completion of Invited’s F&B Service Training program.
• Excellent communication skills with the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment

• Trays
• POS System
• Bottle Opener
• Wine Tool