Server 1

About the role

Server 1 is responsible for delivering exceptional food and beverage service to members and guests, ensuring that every interaction reflects Invited’s service standards. This role focuses on consistently applying the 3-steps of service—warm welcomes, magic moments, and fond farewells. Server 1 works closely with team members to provide a seamless dining experience and plays an integral role in maintaining member satisfaction and retention. As a non-lead role, Server 1 also supports the overall operations of the dining area and assists in service duties as required.

Responsibilities

• Maintain high standards of service, following the Invited F&B service training program.
• Provide food and beverage service to members/guests, executing orders in a timely manner.
• Ensure a complete knowledge of the à la carte menu, including daily features and specials.
• Greet members by name and provide a warm welcome, making them feel at home.
• Assist fellow employees and ensure a seamless member/guest experience through teamwork and attention to detail.
• Handle member/guest complaints with service recovery techniques, ensuring any issues are resolved promptly.
• Complete daily assignments and side work, ensuring work areas are organized, clean, and well-stocked.
• Follow club standards for cleanliness, organization, and safety.
• Support management by completing additional duties as assigned.
• Assist others as needed and take on additional tasks due to the dynamic nature of the club.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Requirements

• High school diploma or equivalent.
• Previous experience in Food and Beverage service.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Completion of Invited’s F&B Service Training program.
• Excellent communication skills with the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Tools/Equipment

• Trays
• POS System
• Bottle Opener
• Wine Tool

Schedule

Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Benefits

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members)

Visit www.invitedbenefits.com for full details.