Server 1

About the role

Server 1 is responsible for delivering exceptional food and beverage service to members and guests, ensuring that every interaction reflects Invited’s service standards. This role focuses on consistently applying the 3‑steps of service—warm welcomes, magic moments, and fond farewells. Server 1 works closely with team members to provide a seamless dining experience and plays an integral role in maintaining member satisfaction and retention. As a non‑lead role, Server 1 also supports the overall operations of the dining area and assists in service duties as required. Reports to the F&B Director, Banquet Manager or Restaurant Manager.

Responsibilities

• Maintain high standards of service, following the Invited F&B service training program.
• Provide food and beverage service to members/guests, executing orders in a timely manner.
• Ensure a complete knowledge of the à la carte menu, including daily features and specials.
• Greet members by name and provide a warm welcome, making them feel at home.
• Assist fellow employees and ensure a seamless member/guest experience through teamwork and attention to detail.
• Handle member/guest complaints with service recovery techniques, ensuring any issues are resolved promptly.
• Complete daily assignments and side work, ensuring work areas are organized, clean, and well‑stocked.
• Follow club standards for cleanliness, organization, and safety.
• Support management by completing additional duties as assigned.
• Due to the dynamic nature of the club, employees are expected to assist