Server 1

About the Role

Server 1 is responsible for delivering exceptional food and beverage service to members and guests, ensuring that every interaction reflects Invited's service standards. This role focuses on consistently applying the 3-steps of service—warm welcomes, magic moments, and fond farewells. Server 1 works closely with team members to provide a seamless dining experience and plays an integral role in maintaining member satisfaction and retention. As a non-lead role, Server 1 also supports the overall operations of the dining area and assists in service duties as required.

Responsibilities

• Maintain high standards of service, following the Invited F&B service training program
• Provide food and beverage service to members/guests, executing orders in a timely manner
• Ensure a complete knowledge of the à la carte menu, including daily features and specials
• Greet members by name and provide a warm welcome, making them feel at home
• Assist fellow employees and ensure a seamless member/guest experience through teamwork and attention to detail
• Handle member/guest complaints with service recovery techniques, ensuring any issues are resolved promptly
• Complete daily assignments and side work, ensuring work areas are organized, clean, and well-stocked
• Follow club standards for cleanliness, organization, and safety
• Support management by completing additional duties as assigned
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management
• Follow all company, club, and department policies, procedures, and instructions
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success
• Wear a clean, neat uniform that meets club standards

Qualifications

• High school diploma or equivalent
• Previous experience in Food and Beverage service
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations
• Completion of Invited's F&B Service Training program
• Excellent communication skills with the ability to speak clearly and effectively
• Ability to follow instructions and communicate well with team members

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required
• Able to lift, carry, push, and pull up to 100 lbs. occasionally
• Effective communication skills, including talking and hearing, with sufficient visual acuity

Tools & Equipment

• Trays
• POS System
• Bottle Opener
• Wine Tool

Schedule

Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Benefits

Full-time team members have access to a comprehensive benefits package including medical, dental, and vision coverage; life insurance; short-term and long-term disability insurance; 401(k) retirement savings plan; and generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members).