SER Valet FT

Position Summary

Under the supervision of the Transportation Supervisor, assist guests by safely parking and retrieving vehicles in a timely manner which may require frequent running and/or jogging.

Essential Duties And Responsibilities

• Park and retrieve guests’ vehicles in a safe and secure manner.
• Aid guests with opening and closing doors and loading/unloading mobility devices.
• Use proper scripting with guests as trained.
• Follow department guidelines regarding walk-run-jog stipulations.
• Complete valet tickets legibly and accurately.
• Use the CVPS software as outlined.
• Remain in proper uniform and on time at front entrance.
• Attend daily pre-shift meeting to become informed of daily activities and special events, and to receive daily work logs, informational guides, etc. for current business day.
• Adhere to all attendance policies and procedures set forth.
• Maintain current knowledge of casino and resort amenities.
• Follow the Tip Pool Guidelines.
• Absorb and maintain the front entrance appearance keeping it clean.
• Follow all Handbook and Interdepartmental policies.
• Comply with all Soaring Eagle Casino & Resort Safety and Security Policies and Procedures including company drug enforcement policies.
• Comply with all guidelines of Soaring Eagle Casino & Resort Motor Vehicle User’s Handbook.
• Report accidents involving guests, employees or company assets in an immediate manner.
• Secure all guests’ cars, keys and potential personal belongings.
• Report any possible problems or unusual circumstances to the Transportation.
• Provide excellent customer service for all internal and external customers of the operations at all times.
• Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Maintain strict confidentiality and present a positive, professional demeanor and image at all times.

Minimum Qualifications

• Must be at least 18 years of age.
• Must be available to work all shifts including weekends and holidays.
• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.

License, Certification, Or Special Requirements

• Must have a valid State of Michigan Driver’s License, with the proper designation required for the vehicle utilized to perform the job duties, and qualify for coverage by SCIT auto liability insurance carrier.
• A Tribal Driver’s License will also be required if a Motor Pool Vehicle is used in the course and scope of the required job duties.
• Must be able to drive vehicles with a standard transmission.

Knowledge, Skills, And Abilities

• Knowledge of vehicle operation.
• Knowledge of safe and efficient practices while driving and parking vehicles.
• Skill in parking and driving vehicles.
• Ability to communicate effectively both verbally and in writing.
• Ability to operate cars of all types.
• Ability to service guests in a professional appearance and manner.
• Ability to follow instructions and abide by department, policies and procedures.
• Ability to work as part of a team with a common goal of providing the best guest service possible.
• Ability to remain positive and be respectful.

Physical Demands

• Frequent use of hands, wrists, fingers associated with vehicle operation.
• Required to walk/run/jog when parking and retrieving vehicles.
• Sit, stoop, kneel or crouch while performing duties.
• Use hands to finger, handle, or feel; Use arms to reach and lift above shoulders.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Must be able to walk or run up to 200 yards without difficulty.
• Must have normal auditory and good verbal communication.
• Occasionally lift/push/pull up to 40 pounds.

Work Environment

• Frequent walking and standing in a smoking environment and contact with the general public.
• Must possess sufficient stamina to work under all types of weather conditions including extreme hot/cold and to lift, carry, push, or pull a variety of tools, equipment and materials.
• Extended hours or irregular shifts may be required.