Sephora (French) WAH Beauty Advisor 2000

Job Summary

Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via chat; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Responsibilities

• Assist with client inquiries, trouble shooting and general support via chat.
• Respond to client communication via email regarding account inquiries, service, programs/promotions and .com/Direct technical issues.
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
• May be asked to transition between communication channels at any time.

What We Value

To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.