Sephora Account Omni-channel Manager

Job Responsibilities

• Help provide a true Sephora omni-channel experience for consumers by ensuring that brick-and-mortar, e-retail, launch timing, and promotional cadence are aligned internally with Dior and externally with Sephora.
• Support the Sr Director in developing and executing the annual Sephora business plan, including launch strategy, promotional calendar, assortment priorities, and key growth drivers across all beauty categories.
• Prepare and present strategies, business analyses, and recommendations at internal meetings and leadership reviews.
• Identify risks and opportunities across the business and proactively recommend action plans to improve performance, execution, and consumer experience.

Commercial Execution & Operational Management

• Secure best-in-class local implementation of 360° activations, including e-retail, merchandising, in-store activation, eventing, education, sampling, gifting, paid social, and PR/influencer marketing, in line with the marketing calendar.
• Act as key partner to ensure commercial readiness is met by all cross-functional team members (digital, visual merchandising, education, field).
• Own and maintain trackers, calendars, launch timelines, and activation recaps to ensure all initiatives are executed on time and communicated clearly to field and internal teams.
• Serve as a day-to-day partner to Sephora cross-functional teams to support launches, promotional activations, assortment updates, and issue resolution.
• Track in-store and event budgets, ensuring accurate monitoring, reconciliation, and alignment with approved spending.

Performance Analysis & Market Intelligence

• Retail sales, trend and performance analysis: Own sell-out insight and inputs.
• Ad Hoc analysis.
• Monitor and communicate after-launch results to improve short- and long-term forecast accuracy and the product lifecycle.
• Stay abreast of competition, new Sephora launches, and market performance through ongoing research.
• Partner with the planner and Sr Director on key weekly/monthly takeaways.

Qualifications

• 5-7 years of relevant experience in sales, account management, trade marketing, or other commercial functions.
• Experience within prestige beauty, luxury, retail, or consumer goods strongly preferred.
• Sephora experience and/or familiarity with the prestige beauty retail landscape preferred.
• Strong analytical skills with the ability to interpret business performance, identify trends, and translate insights into actionable recommendations.
• Advanced proficiency in Microsoft Excel and PowerPoint required.
• Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written, verbal, and presentation skills.
• Strong interpersonal and collaboration skills, with the ability to build effective relationships across internal and external partners.