Senior Yardi Support Specialist

The Senior Yardi Support Specialist will provide advanced technical expertise and operational support for a critical property management software ecosystem. This role is ideal for an experienced Yardi professional who enjoys solving complex issues, improving workflows, and supporting users across a growing organization.

About the role

• Deliver advanced application support, improve system performance, and ensure users have the tools and knowledge needed to operate effectively.
• Resolve escalated support tickets from Tier 1 queues while maintaining high-quality service and timely resolution.
• Provide advanced technical support across all Yardi products utilized by the organization.
• Troubleshoot complex system issues, database discrepancies, performance challenges, and data integrity concerns.
• Escalate advanced problems to higher-level support teams or software providers with detailed documentation and analysis.
• Support and mentor Tier 1 support specialists by providing guidance, knowledge sharing, and coaching.
• Develop and maintain custom Yardi reports, SQL queries, stored procedures, and scripts to extract and analyze system data.
• Create automated reporting solutions using scheduling tools and Yardi reporting capabilities.
• Analyze business workflows and recommend improvements to system configurations and usage practices.
• Manage user accounts, access permissions, and system support requests.
• Test and implement new Yardi features, integrations, and enhancements.
• Collaborate with interface vendors to maintain effective data exchanges and system connections.
• Support property onboarding activities and ensure accurate system setup.
• Create and maintain documentation, knowledge base resources, training materials, and user guides.
• Analyze support trends and partner with department leaders to identify training opportunities and operational improvements.
• Provide additional software support and assist with other technology-related initiatives as needed.

Requirements

• Extensive experience supporting Yardi environments.
• Strong technical troubleshooting abilities.
• Excellent communication skills to assist diverse internal users.
• Proven technical support and customer service experience in enterprise software environments.
• Ability to troubleshoot complex issues, analyze problems, and develop effective solutions.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Excellent written and verbal communication skills with a customer-focused approach.
• Ability to collaborate effectively with technical teams, business users, and external partners.
• Proficiency with Microsoft Office Suite.
• Experience supporting Yardi products such as Voyager 7, Voyager 8/Elevate, Residential, Affordable/Compliance Manager, Financial, RentCafe, Procure to Pay, CRMIQ, Maintenance IQ, or ForecastIQ is preferred.

Benefits

• Remote work opportunity within the United States.
• Competitive compensation package based on experience and qualifications.
• Opportunity to work with leading property management technology platforms.
• Collaborative environment with opportunities to mentor and support team members.
• Professional growth opportunities through technology projects and system improvements.
• Benefits package including healthcare and retirement-related programs.
• Inclusive workplace culture focused on teamwork, development, and operational excellence.