Senior WorkForce Software Configuration Engineer

Key Responsibilities

• Design, build, and maintain WorkForce Software configurations to support business requirements
• Provide hands-on configuration and deployment expertise for WorkForce Software modules, including: Time and Attendance, Scheduling, Absence Case Tracking, Reporting, and Integrations
• Partner with HR, Payroll, Operations, and IT stakeholders to translate business requirements into system configurations
• Troubleshoot and resolve configuration issues, ensuring system stability and data integrity
• Support testing, validation, and deployment of configuration changes across multiple deployment waves
• Ensure compliance with timekeeping and leave of absence regulations across US and Canada
• Document configuration standards, processes, and change history
• Provide post-deployment support and act as a subject matter expert (SME) for WorkForce Software functionality
• Collaborate with cross-functional teams including HR, IT, Manufacturing Operations, and Finance

Required Skills, Education, & Experience

• SaaS
• Bachelor's Degree
• 4+ years of direct, hands-on WorkForce Software configuration experience
• Current WorkForce Software certification
• Ability to communicate with both technical and non-technical stakeholders
• Ability to prioritize and pivot between configuration work and business problem-solving

Preferred Experience

• Deep-rooted knowledge across WorkForce Software modules, including: Time, Attendance, Absence Case Tracking, Scheduling, Reporting, and Integrations
• Experience configuring or supporting WorkForce Software in Manufacturing environments/locations
• Knowledge of union and non-union workforce requirements
• Familiarity with manufacturing shift operations and scheduling complexity
• Experience with large-scale enterprise implementations (10,000+ employees)
• Understanding of Canadian labor regulations and timekeeping requirements