Senior Workforce Planning Manager

About the role

The Senior Workforce Planning Manager Program Management Americas will drive workforce agility across Program Management in Americas, establishing proactive 12-week forecasts, maximizing productivity, and ensuring demand needs are managed, early warnings and proactive insights are provided to Americas Service leaders. This role will also manage a team of Resource Planners.

Key responsibilities

• Own the 12-week forecast for Program Management, highlighting supply and demand variance
• Establish data driven resource forecasts to enable proactive decision making
• Provide recruitment recommendations to Service Directors and inform TA partner(s)
• Maximize the agility of talent across accounts and Sectors, ensuring optimal use of named resource requests
• Monitor and report on weekly billable and productive time vs planned and drive improvements in performance and data quality
• Escalate key risks and issues to leadership and Industry WFP Directors as relevant
• Prepare and provide contingency staffing plans to support potential risks or outcomes
• Maintain an accurate view of workforce planning data for Program Management, including WFP Tags, people mapping and capacity reporting to ensure the integrity of planning and deployment decisions
• Maximize deployment opportunities to the Global Excellence Centre
• Optimize resource mix (GEC, Local, Global, Contingent) across the business to achieve optimal financial and client outcomes
• Support workforce integration and transformation projects within the Americas
• Ensure talent agility is maintained through optimizing use of name-based demand requests in Program Management
• Identify and communicate operational risk areas related to talent availability or deployment in Program Management
• Understand and support Sector / Market needs and support talent requirements
• Feedback to key stakeholders on compliance to processes that drives data quality
• Oversee and lead direct reports and provide leadership and capability building to the wider Resource Planning community
• Act as the primary point of contact for the regional Service Director
• Influence PM behaviour and approach to pursuits and project setup that provides sufficient resource level detail
• Feedback insight to service leaders on talent availability, workforce capability, deployment trends, and future capacity considerations
• Serve as a key point of contact for workforce supply and deployment requirements for Tier 1 and Tier 2 clients across the Americas
• Provide design requirements on technology and process from an Americas context
• Drive adoption of workforce planning processes to ensure the accuracy and completeness of data in Program Management
• Support and/or lead change management initiatives across Program Management, helping embed new workforce planning processes and ways of working
• Implement and oversee work-sharing and project resourcing policies
• Ensure the supply and demand matching process is optimized and working effectively
• Own and coordinate workforce planning training requirements for team managers, ensuring consistent understanding and adoption of workforce planning tools, systems, and processes
• Ensure SLAs relating to demand requests within the Demand Marketplace are consistently achieved and maintained in Program Management
• Establish approaches and processes to maximize any non-billable time toward productive work supporting clients or pursuits
• Drive productivity from non-billable time through proactive workforce management, deployment strategies, and operational planning initiatives

Qualifications & experience

• Experience in workforce planning, resourcing, forecasting or related analytical roles within the AEC or related professional Services Industry in the Americas
• Strategic thinking and business acumen, with the ability to translate regional Service forecasts, utilization trends and project demand into actionable workforce planning insight
• Deep understanding of workforce analytics and forecasting, including forecast versus actual billable hours, productivity metrics and demand variance analysis
• Strong collaboration and stakeholder management skills, with proven ability to work effectively with Regional Service Directors, Service Area Leaders, Major Project Directors and Talent Acquisition partners
• Knowledge of regional talent trends, labor markets and basic employment law relevant to workforce planning and mobility decisions
• Analytical and data-driven, with strong capability in interpreting workforce data, identifying risks and driving proactive interventions
• Detailed knowledge of processes and systems that drive workforce planning data, demand matching and deployment decisions, or the ability to quickly build that knowledge in a comparable environment
• Client oriented mindset, with understanding of Service offerings and differentiators from a client perspective and how these influence workforce needs
• Experience leading or managing resource planners or similar workforce planning teams, including setting priorities, building capability and improving forecast accuracy and productivity
• Demonstrated ability to identify and escalate workforce risks, support contingent staffing decisions and maintain accurate workforce tags and planning data
• Strong communication skills, able to provide clear recommendations and insight to Service leaders and project stakeholders on talent availability and capability
• Ability to make and guide workforce planning decisions, balancing competing priorities across projects, sectors, and workforce constraints
• Strong understanding of commercial drivers such as utilization, billability, cost management, and their impact on workforce planning decisions
• Demonstrated ability to lead the end-to-end workforce planning lifecycle, including demand forecasting, capacity planning, deployment, recruitment planning, and performance tracking
• Leadership style that empowers Arcadians, promotes accountability and continuous improvement, and supports a healthy, inclusive and high engagement culture aligned to the Arcadis Leadership profile of being curious, driving success and igniting passion
• Degree level education in a relevant technical or commercial discipline such as business, operations, human resources, analytics, engineering or a related field, or equivalent practical experience
• Advanced degree preferred such as MBA or a relevant Master's in business, human resources, analytics, operations or a related field, or equivalent senior level experience in complex regional organizations

Pay & benefits

• Medical, dental, and vision coverage
• Employee Assistance Program (EAP)
• 401K
• Short-term disability (STD), long-term disability (LTD), AD&D, and life insurance
• Paid parental leave
• Reward & recognition program
• Optional benefits including wellbeing benefits, adoption assistance, and tuition reimbursement
• Nine paid holidays and 15 days PTO that accrue per year
• Salary range: $115,200 - $138,240 per year