Senior Workforce Planning Analyst - HealthSpring

About the role

The Sr. Workforce Planning Analyst supports workforce management and operational planning activities for customer service operations within HCSC’s HealthSpring line of business. This role is integral to the annual budgeting process, workload forecasting, capacity planning, and supplier resource management.

Responsibilities

• Monitor real-time operational performance
• Optimize resource utilization
• Develop and maintain workforce measurement tools and reporting processes
• Support data-driven decision-making
• Oversee business continuity and staff reallocation planning
• Cook off-phone activities across the customer service organization to ensure operational efficiency and service excellence

Requirements

• Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on staffing OR 6 years of experience analyzing workforce data and making scheduling recommendations on staffing
• Experience with Workforce Management software
• Interpersonal and organizational skills
• Analytical and problem solving skills
• Clear and concise written and verbal communication skills
• PC experience to include Word, Excel, and PowerPoint

Preferred Job Qualifications

• Experience with NICE IEX and Variant Operations Manager software
• Experience building and maintaining workforce forecasting models
• Advanced proficiency with Excel to include (pivot tables, VLOOKUP, macros, SQL)
• Ability to develop executive reporting dashboards and present data to senior leadership
• Ability to travel

Qualifications

• Bachelor degree
• 2-6 years of experience analyzing workforce data and making scheduling recommendations on staffing

Skills

• Workforce Management software
• NICE IEX and Variant Operations Manager software
• Excel (pivot tables, VLOOKUP, macros, SQL)

Benefits

HCSC offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$55,900.00 - $123,500.00 exact compensation may vary based on skills, experience, and location

Schedule

Details on the schedule are not specified in the job posting.

Benefits

Details on the benefits are not specified in the job posting.

Pay

Details on the pay are not specified in the job posting.

Application Instructions

Details on application instructions are not specified in the job posting.

Contact Information

To learn more about available benefits, please visit https://careers.hcsc.com/totalrewards.

Equal Opportunity Employer

We are an Equal Opportunity Employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued.