Senior Workforce Enablement Analyst
About the role
KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. If this sounds like you, then why wait, APPLY TODAY!!
Position Summary
The Senior Workforce Enablement Data Analyst serves as a strategic business partner supporting the Vice President, Workforce Enablement by providing workforce planning, labor forecasting, operational analytics, business intelligence, and performance reporting across the field organization.
Essential Duties & Responsibilities
Develop workforce planning models, labor forecasts, staffing strategies, and capacity planning analyses that align workforce availability with operational demand.
Analyze workforce utilization, labor costs, overtime, productivity, scheduling effectiveness, staffing levels, turnover, absenteeism, and workforce trends.
Monitor workforce capacity and identify labor risks that may impact service delivery, operational performance, customer satisfaction, or financial performance.
Develop workforce deployment recommendations that improve labor utilization while supporting operational execution.
Partner with HR and Operations leadership to evaluate staffing requirements, hiring priorities, workforce readiness, and labor sustainability.
Develop enterprise dashboards, scorecards, KPIs, and workforce performance reporting that provide operational visibility across the organization.
Build executive reporting packages, presentations, and business reviews supporting executive leadership meetings.
Translate complex operational and workforce data into meaningful business insights and recommendations.
Monitor performance trends and proactively identify operational risks, improvement opportunities, and emerging workforce challenges.
Support enterprise operational initiatives, strategic projects, and organizational transformation efforts led by the VP.
Conduct workforce impact assessments, financial modeling, business case development, and analytical support for operational initiatives.
Prepare executive presentations, strategic recommendations, and workforce planning documentation.
Cook up cross-functional activities supporting enterprise workforce management initiatives.
Qualifications
Bachelor's degree in Business, Operations Management, Finance, Economics, Industrial Engineering, Supply Chain, Analytics, Information Systems, or a related field required. Master's degree preferred.
Minimum of 5–8 years of progressive experience in workforce planning, labor analytics, business intelligence, financial analysis, operations planning, business analytics, or a related analytical role.
Experience supporting multi-site, field service, facilities services, logistics, retail, distribution, or operationally complex organizations preferred.
Experience developing workforce forecasts, labor models, staffing plans, capacity analyses, and executive reporting.
Experience working with workforce management systems, scheduling platforms, ERP/CRM systems, and business intelligence tools.
Demonstrated experience translating operational and workforce data into actionable business recommendations.
Experience supporting enterprise initiatives, workforce planning, or operational transformation projects preferred.
Knowledge
Workforce planning principles and methodologies
Labor forecasting and capacity planning
Business analytics and operational reporting
Workforce management and scheduling concepts
Performance measurement and KPI development
Data analysis and reporting best practices
Operational planning and business process improvement
Skills
Proficiency in Microsoft Office Suite, including advanced spreadsheet capabilities
Experience using reporting, analytics, and business intelligence tools
Strong analytical and critical thinking skills
Financial analysis and forecasting
Data interpretation and reporting
Project coordination and organizational skills
Strong written, verbal, and presentation communication skills
Problem-solving and decision-making abilities
Ability to manage multiple priorities in a fast-paced environment
Ability to build effective cross-functional partnerships
Key Performance Indicators (KPIs)
Workforce Forecast Accuracy
Labor Utilization & Workforce Analytics
Dashboard & Reporting Accuracy
Executive Reporting Timeliness
Workforce Planning Support for Strategic Initiatives
Data Integrity & Business Intelligence
Schedule
Regular weekly schedule; weekends or holidays as needed
Working Conditions/Physical Requirements
Extended periods of work seated at a desk
Repetitive hand motions
Prolonged use of computer
Occasionally lift and carry up to 25 lbs.
Physical Requirements
Ability to speak clearly (use of voice)
Close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus
Lighting varies based on building requirements and may be adjusted within reason
Time constraints and related pressures to complete work are high
Travel
10-25%