Senior Workers Comp Claims Advocate

About the Role

We are seeking an experienced Workers' Compensation Claims Advocate to join our dedicated team supporting a top producer with a diverse client portfolio. While restaurant clients represent our primary focus (from white-glove establishments to fast-food operations), this role also involves supporting clients across various other industries. The successful candidate will serve as a trusted advisor to our clients, helping them build robust WC programs while providing hands-on claims advocacy.

Responsibilities

• Manage workers' compensation claims for clients from various stages of the claim’s lifecycle
• Follow select claims from inception through closure, ensuring optimal outcomes for clients
• Serve as primary escalation point for carrier and TPA concerns, advocating aggressively for client interests
• Monitor claim reserves, settlement negotiations, and medical management decisions
• Coordinate with insurance carriers, TPAs, medical providers, and legal counsel as needed
• Partner with clients across various industries to build and refine their workers' compensation programs
• Analyze claim trends and loss patterns to identify industry-specific and client-specific risk factors
• Develop customized risk management strategies addressing unique exposures across different business operations
• Provide guidance on return-to-work programs tailored to each client's operational environment and workforce needs
• Conduct comprehensive claim reviews and present actionable findings to the client
• Build and maintain strong relationships with client contacts, from HR managers to corporate risk managers
• Collaborate closely with the dedicated claims director and account service teams to ensure seamless client service delivery
• Participate in client meetings, renewal presentations, and strategic planning sessions
• Serve as subject matter expert on industry workers' compensation exposures

Qualifications

• Bachelor's degree from an accredited four-year institution
• Minimum 7-10 years of experience in workers' compensation claims, risk management, or related fields
• Deep understanding of California workers' compensation laws, regulations, and procedures
• Experience working with insurance carriers and third-party administrators
• Strong analytical skills with ability to interpret claim data and identify trends
• Proficiency in claims management systems and Microsoft Office Suite
• Experience working with restaurant, hospitality, or other service industry clients preferred

Skills

• Exceptional communication and negotiation skills
• Strong client service orientation with consultative approach
• Ability to manage multiple complex claims simultaneously
• Problem-solving mindset with attention to detail
• Proven ability to effectively interact with all levels (including executives) within an organization

Pay

The expected salary range for this position is $100,000 - $110,000, depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience, and working location, as well as the specific position's business line, scope, and level.

Benefits

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave, and a wellbeing program designed to support real work/life balance

HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. We foster a collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives, and genuine room to grow your career.