Senior WMS Consultant

About Fulfillment IQ (FIQ)

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

About the role

This role supports a client engagement with a leading MHE (Material Handling Equipment) provider. The primary focus is supporting WCS (Warehouse Control System) integration between WMS platforms and third-party robotics systems (e.g., goods-to-person, put walls, conveyor/sortation, ASRS), working alongside a Lead Consultant on the account. You'll work with mid-sized clients across the East Coast, partnering closely with local, onshore development teams and, in many cases, international robotics vendor teams based in Asia or Europe. This is a hybrid functional/technical seat where you'll build depth across both the WMS and the automation/integration side of the platform.

Responsibilities

• Support WMS-to-robotics integration work, including goods-to-person, conveyor/sortation, ASRS, and put-to-light/pick-to-light systems, under the guidance of the account's Lead Consultant
• Analyze business, functional, and integration requirements to support effective WMS/WCS solution design
• Configure core WMS modules (Inbound, Outbound, Inventory, Returns, Picking, Shipping) as part of broader automation integration work
• Troubleshoot MHE messaging issues: tracing an unprocessed or failed message back to its source job/process, determining severity and impact, and driving resolution
• Support technical determinations for endpoints, ports, and message formats as part of integration setup and troubleshooting
• Write, review, and optimize SQL queries and stored procedures (e.g., Oracle, MSSQL) to support inventory adjustments, order-header updates, and wave/allocation logic, particularly in QA and production troubleshooting scenarios
• Support clients and stakeholders during SIT, UAT, go-live, and post-go-live phases, including onsite troubleshooting alongside client product managers
• Participate in issue/bridge calls during critical incidents, helping present root-cause findings to client stakeholders
• Help identify and communicate MVP scope when a client requests a late-breaking change close to go-live
• Collaborate with local, onshore developers as well as international robotics vendor teams
• Maintain high-quality documentation: design docs, technical specifications, test plans, runbooks, and configuration records

Required Skills & Experience

• 3–5 years of experience in WMS implementations or supply chain execution systems, ideally including exposure to at least one full end-to-end implementation or go-live
• Techno-functional background, comfortable operating as a bridge between business/operations and IT, rather than a purely functional or purely developer profile
• Some exposure to WMS integration with MHE/automation systems, robotics platforms (e.g., Geek+, Locus Robotics, Exotec, or comparable), conveyor/sortation, or ASRS is strongly preferred
• Working proficiency in SQL, able to write and troubleshoot stored procedures, joins, and updates directly (not just read or review), on Oracle, MSSQL, or a comparable platform
• Solid understanding of warehouse workflows: receiving, put-away, wave/allocation logic, picking, packing, shipping, and returns
• Familiarity with put-to-light and pick-to-light systems, and general comfort with warehouse floor hardware (RF guns, printers, label formats) is a plus
• Demonstrated ability to troubleshoot MHE messaging issues methodically, tracing problems back to source rather than reacting to symptoms alone
• Comfortable working directly with client stakeholders, including during go-lives and live troubleshooting
• Comfortable with up to 50–75% travel, including occasional weekend work during go-live windows
• Ability to work effectively with both local, onshore teams and international, offshore robotics vendor teams

Preferred / Nice to Have

• Direct experience with Hy-Tek Intralogistics or their proprietary WMS (IntraOne)
• Direct experience with Geek+, Locus Robotics, or Exotec specifically
• Exposure to OMS, TMS, or EDI messaging standards
• Experience in Agile/DevOps environments

What Success Looks Like In The First 90 Days

• 30 Days: Complete onboarding on Hy-Tek's engagement model, current client projects, and FIQ's tools (SQL environments, API testing, ticketing/documentation systems); shadow the Lead Consultant and existing team members on active WMS-to-robotics integration work to understand current message flows, integration points, and troubleshooting patterns; get familiar with the specific robotics platforms in use on assigned client projects (e.g., Geek+, Locus, Exotec, or conveyor/ASRS systems)
• 60 Days: Begin independently handling MHE message troubleshooting and root-cause investigation on assigned client projects; contribute directly to SQL-based inventory adjustments, order-header updates, and stored procedure work in QA/production environments; participate actively in client-facing calls (SIT/UAT support, issue/bridge calls) alongside the Lead Consultant
• 90 Days: Independently own day-to-day WMS/WCS support and troubleshooting for at least one client engagement; demonstrate reliable, root-cause-level resolution of MHE integration issues with minimal escalation to the Lead Consultant; build working familiarity with both onshore development teams and offshore robotics vendor teams, contributing smoothly to cross-team coordination

Key Performance Indicators (KPIs)

• Customer Success: Requirements captured accurately; high client satisfaction; successful go-live and post-go-live support
• Integration Quality: WMS-to-robotics integrations function reliably, with issues traced to root cause and resolved durably rather than patched
• Delivery Discipline: Clear, proactive communication on scope/schedule risk, with MVP boundaries respected near go-live
• Collaboration: Effective, positive working relationships with both local development teams and international robotics vendor teams
• Documentation Quality: Design docs, technical specs, and runbooks are complete, clear, and actionable

Benefits

• Employee Health: Comprehensive health and dental coverage for you and your family
• Time Off: Competitive paid time off and flexible leave policies
• Retirement: Retirement savings programs and employer contributions
• Professional Growth: Dedicated learning and development budget
• Flexible Work: Remote and hybrid work options
• Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable
• Community Engagement: Team events, meetups, and company offsites