Senior Wireless Sales Expert - Arnold, MO

About the role

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you believe work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in. As part of our retail team, you won’t just sell phones and plans; you’ll build relationships, guide guests through decisions with patience and expertise, and create moments that turn first‑time visitors into lifelong customers. We’re expanding rapidly across the country, bringing in‑person support and personalized service to more communities than ever before, offering opportunity for leadership development, skill‑building, and career progression.

Responsibilities

• Brand Ambassador – Represent our people‑first culture by creating a welcoming, comfortable store environment; deliver exceptional customer service while modeling professionalism, positivity, and strong sales behaviors.
• Relationship Builder – Connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs while driving sales performance; focus on building loyalty, not just completing transactions.
• Product and Services Expert – Confidently sell devices, plans, and services, consistently meeting or exceeding individual performance goals; simplify technology into easy, real‑world conversations and stay current on promotions and product knowledge.
• Store Key Support – As a senior team member, trusted with opening and closing responsibilities, ensuring the store is secure, organized, and ready to serve guests; follow company processes and support a smooth, professional store experience during your shift.

Requirements

• High school diploma required.
• 1–2 years of retail keyholder experience preferred, in a consultative, customer‑focused environment (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items; ability to move around the store, assist customers and maneuver merchandise when necessary.
• Pre‑employment background check and drug screen required.

Benefits

• Competitive base pay with potential for shift differential, overtime and bonus pay.
• Medical insurance (98% company‑paid for full‑time employee only coverage).
• Dental and Vision insurance (100% company‑paid for full‑time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30‑day waiting period.
• 6 company‑paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company‑paid).
• Long‑Term Disability insurance (100% company‑paid).
• Employee Assistance Program (100% company‑paid).
• Education reimbursement.
• Employee rewards program.
• Accrue up to 40 hours in the 1st year for