Senior Web Program Manager

About the Client

The organization operates in the Connected Operations cloud platform industry, providing Internet of Things (IoT) data solutions to organizations reliant on physical operations. These operations span critical sectors such as agriculture, construction, field services, transportation, and manufacturing, which represent more than 40% of the global GDP. The organization addresses challenges in these industries by enabling actionable insights that improve safety, efficiency, and sustainability on a global scale.

About the Opportunity

The Senior Web Program Manager is responsible for overseeing multiple interconnected digital projects and driving complex web initiatives that align with the organization's objectives. This role brings structure, streamlined processes, and best practices to the digital program, ensuring the delivery of high-impact programs through strategic planning, stakeholder management, and team coordination.

Responsibilities

• Manage all phases of complex, cross-functional digital programs from ticket management to delivery
• Develop comprehensive program plans including business requirements, technical specifications, schedules, funding, and resource allocation
• Track milestones and deliverables, provide status updates to stakeholders and senior executives, and manage risks and dependencies
• Lead process improvement initiatives to enhance efficiency and quality
• Act as a strategic liaison translating business objectives into actionable roadmaps
• Communicate with executives to align priorities and present program progress
• Facilitate team discussions, resolve conflicts, and remove obstacles
• Coordinate cross-functional teams including Creative, IT, PMM, Campaigns, and development for digital initiatives
• Collaborate with internal stakeholders to define website functionality and oversee product development to deployment
• Manage relationships with external agencies, consultants, and contractors
• Document development processes and establish best practices
• Implement mitigation strategies to reduce project risks and drive continuous improvement

Requirements

• 7+ years of project management experience in a digital agency or internal digital department focusing on digital projects
• Proficiency with project management tools such as Airtable, Jira, Google Sheets, and software like Google Suite, Salesforce, and Tableau
• Experience integrating AI tools to enhance program management efficiency
• Strong understanding of digital production processes, timelines, and scoping
• Experience launching digital solutions with ongoing analysis and product improvements
• Knowledge of software development processes and Agile methodologies including Scrum and Kanban
• Excellent organizational, communication, and interpersonal skills
• Ability to work effectively with external agencies, consultants, and contractors
• Proactive in identifying and resolving obstacles and risks collaboratively