Senior Voice Engineer

About the Role

This role is responsible for the day-to-day operations and maintenance of our Cisco Voice environment. A typical day includes working through morning tickets or ongoing issues, monitoring the environment, servers, and call centers for health and operational issues, and correcting potential problems. The role involves collaborating with other Voice Engineers, managing tickets, participating in project work, setting and maintaining Voice and Video standards, and ensuring systems are operational for corporate evening activities.

Responsibilities

• Execute performance and statistical monitoring and develop procedures and best practices to improve the overall environment.
• Manage configuration, deployment, and maintenance of multi-site Cisco VoIP Network and multi-site Cisco UC Environment Design, including managing and supporting the CUBE environment.
• Acquire, maintain, and report on data related to VoIP network performance management, capacity planning, and utilization trend analysis.
• Review network design and configuration and make recommendations to improve functionality and quality.
• Manage, administer, and support multiple Call Center environments, including using Variphy.
• Lead vendors and technicians handling voice and data networks.
• Provide advice about level 4 engineering to Field Service teams and engineers.
• Provide management, administration, and support of core Voice & Video environment, including maintaining a Lab environment.
• Design, maintain, and certify Teams, Zoom, and Webex calling and conferencing, as well as Cisco Jabber, IP phones, and various Video Devices (VTC).
• Perform extensive UCCX Scripting, administration, and design.

Requirements

• 5-7 years of experience working in a SIP environment.
• Required experience with Cisco hardware and software, Microsoft Teams, Zoom, and WebEx.
• Strong ability to work independently and quickly resolve issues in a highly visible position.
• Strong understanding of when to include other team members to assist in problem resolution.

Benefits

• Flexible time off and robust learning resources.
• Comprehensive benefits including healthcare, wellness, financial, retirement, and family support.
• Continuing education and time off benefits.

Pay

The proposed salary range for this position is $81,300 - $170,700. Final salary is influenced by factors such as geographic location, relevant prior work experience, specific skills and competencies, education, and certifications.

Schedule

• Full-time position.
• Up to 10% travel required, primarily within the Continental US.