Senior Vice President, Transfer Agency Oversight

About the role

This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval.

Responsibilities

• Lead HarbourVest’s oversight of its global transfer agency operations.
• Establish it as a scalable, high-impact capability aligned with the company’s evolving model and growth goals.
• Own end-to-end oversight of activities related to transfer agency across all funds supported by third-party providers, ensuring focused execution and robust controls across investor onboarding, dealing transactions, NAV application, fund distribution workflows, distributor fees, and investor transaction reporting.
• Drive operational excellence by ensuring daily processing accuracy, identifying risks early, and resolving sophisticated issues in close partnership with transfer agents and key internal partners.
• Develop and lead fund-level business processes that enhance the client experience and support evolving product demands, including DRIP programs, share repurchases, share class transfers, and oversight of regulatory providers supporting requirements such as Blue Sky registration.
• Set the strategic direction for Transfer Agency at HarbourVest, building future-ready capabilities and frameworks that support the firm’s growing product pipeline and long-term platform evolution.
• Establish and continuously elevate governance frameworks, including service levels, performance measurements, customer concern protocols, issue management, and periodic provider reviews across the international evergreen and closed-end drawdown products handled by HarbourVest.
• Partner closely with Transformation and Operations leaders to reinvent processes, tools, and operating models connected to Transfer Agency activity and unlock greater scalability and effectiveness.
• Tackle additional leadership responsibilities as needed to advance the function and support the broader goals of the firm.

Requirements

• Significant leadership experience in transfer agency, fund administration, or related asset management operations, with important oversight of third-party service providers.
• Deep expertise in international transfer agency operating models, including regional regulatory requirements and servicing nuances.
• Shown experience working with and coordinating large transfer agents or comparable strategic service providers.
• Demonstrated ownership of investor onboarding, transaction processing, pricing and NAV validation, and investor reporting within a controlled and regulated environment.
• A proven track record of designing and carrying out controls, governance frameworks, and focused issue processes.
• Success leading teams across geographies and influencing senior stakeholders in complex, matrixed environments.

Qualifications

• Exceptional written and verbal communication skills, with the ability to translate sophisticated operational topics into clear, compelling insights for senior leadership.

Skills

• Strategic judgment and operational rigor.
• Strong risk mentality.
• Collaborative and inclusive team player.

Benefits

• Hybrid work arrangement with 18 remote workdays per quarter.
• Comprehensive total rewards package including salary, bonus, retirement, health, insurance, paid time off, and wellness programs.

Pay

Base Salary Range: $250,000.00 - $290,000.00

Schedule

This role is eligible for a hybrid work schedule, with 18 remote workdays per quarter.