Senior Vice President of Product

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.

Responsibilities

• Provide Strategic Vision: Operate at the intersection of product and business strategy. Shape the company's long-term direction by translating market opportunities into product bets and articulating a multi-year vision aligned with the board, company, and engineering team.
• Develop Deep Customer & Market Intuition: Build instincts through direct customer exposure, qualitative and quantitative research, sales and marketing insights, and data analysis. Understand not just what customers ask for, but what they actually need, driving differentiated product decisions.
• Lead Cross-Functionally: Align Engineering, Design, Marketing, Sales, Compliance, and Finance around a shared product narrative. Navigate organizational complexity and competing priorities without creating silos.
• Drive Data-Driven Decision Making: Set clear success criteria before building, run rigorous A/B tests, and use data to validate or kill features objectively.
• Scale Products Effectively: Demonstrate a track record of bringing products from early traction to significant scale, navigating challenges from 0→1 (product-market fit) and 1→N (scaling go-to-market, platform, and architecture).
• Develop an exceptional understanding of customer needs through direct engagement, research, and analytics to make differentiated product decisions.
• Establish clear success metrics, leverage experimentation, and make evidence-based decisions, including stopping investments in features that do not deliver impact.
• Lead products through early-stage product-market fit and large-scale growth, balancing customer needs, platform evolution, technical architecture, and commercial objectives.
• Recruit, develop, and retain exceptional product talent while creating clear career pathways. Design effective team structures and foster a high-performance culture focused on ownership, collaboration, and continuous improvement.
• Articulate product strategy, investment priorities, and trade-offs to the CEO, Board, and executive stakeholders, translating complex decisions into strategic and financial outcomes.
• Earn credibility with Engineering through a strong understanding of technology, architectural constraints, and modern product development practices. Evaluate build-versus-buy-versus-partner decisions confidently.

Qualifications

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly: Positive, creative, helpful, and kind. Listen and provide constructive feedback. Encourage each other to be the best and focus on solutions, not complaints.
• Make a Difference: Prioritize impactful work, celebrate success, and hold yourself accountable. Take initiative rather than sitting on the sidelines.
• Agile & Flexible: Evolve, improve, and grow by challenging the status quo. Ask "why?" to remove complexity and overcome hurdles.
• Results-Focused: Get stuff done efficiently, work at pace, and pay attention to detail. Focus on productivity and solutions, not just being busy.
• Teamwork: Collaborate, trust, and support each other to deliver results. Ensure no one feels disengaged—we’re in this together.

Benefits

• Highly competitive salary based on experience.
• Extensive health, dental, and vision insurance.
• Employer-funded health savings account.
• Flexible spending plan.
• Life and AD&D insurance.
• Short and long-term disability insurance.
• Gym membership reimbursement.
• 401K contribution.
• 18 days’ holiday allowance plus an additional day off on your birthday.

Schedule

This role is fully remote with occasional travel required.