Senior Vice President of Operations - KemperClubs

Duties And Responsibilities

• Serve as the executive leader for KemperClubs with overall accountability for operational performance, member satisfaction, financial results, client retention, and strategic growth across the private club portfolio.
• Develop and execute the long-term vision and strategic direction for KemperClubs in alignment with KemperSports’ corporate objectives and growth initiatives.
• Lead the continued evolution and positioning of the KemperClubs brand as a premier private club management platform within the industry.
• Establish scalable operational disciplines, service standards, and performance benchmarks that drive consistency and operational excellence across the portfolio.
• Analyze portfolio financial performance, including operating statements, forecasts, labor models, capital plans, cash flow and budget variances.
• Hold General Managers and senior property leaders accountable for achieving revenue, profitability, membership retention & growth, service experience, and operational goals.
• Recruit, coach, mentor, evaluate, and develop Vice Presidents, Regional Operating Executives, General Managers, and senior club leaders while building leadership bench strength and succession plans across the portfolio.
• Serve as the senior relationship leader for ownership groups, club boards, committees, and key stakeholders across the KemperClubs portfolio.
• Represent KemperSports and KemperClubs in executive meetings, strategic planning sessions, presentations, and performance reviews.
• Partner closely with the Business Development team to identify, evaluate, and pursue new private club management, lease, and acquisition opportunities.
• Collaborate closely with corporate leadership teams including finance, human resources, legal, marketing, food & beverage, agronomy, and business development.
• Ensure all clubs operate in compliance with KemperSports standards, client obligations, legal requirements, and risk management expectations.
• Participate in corporate initiatives, executive projects, and additional responsibilities that support the overall success and growth of KemperSports.

Qualifications

• Minimum of 10–15 years of progressive leadership experience in private club, hospitality, golf, or multi-unit operations with significant senior executive leadership responsibilities.
• Demonstrated success leading multiple private clubs or hospitality properties with direct accountability for financial performance, operational execution, client relationships, and leadership development.
• Bachelor’s degree required
• Strong executive-level financial acumen including budgeting, forecasting, capital planning, labor management, variance analysis, operational analysis, and performance optimization.
• Deep understanding of private club operations including membership models, food & beverage, golf operations, agronomy, hospitality service delivery, and asset management.
• Proven ability to think strategically while driving disciplined operational execution across a complex multi-unit portfolio.
• Exceptional relationship management skills with the ability to build trust and influence owners, boards, committees, executives, and operational leaders.
• Demonstrated success in recruiting, coaching, developing, and retaining high-performing leadership teams.
• Outstanding written, verbal, interpersonal, and presentation skills.
• Strong business judgment, professionalism, adaptability, and decision-making capabilities.
• Able to effectively manage multiple priorities and complex business situations in a fast-paced environment.
• Positive, polished, and service-oriented executive leadership style.
• Willingness and ability to travel extensively as required, including evenings and weekends.