Senior Vice President, DevOps Production Services

About the role

We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.

Responsibilities

• Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.
• Maintain and monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
• Investigate, troubleshoot, and resolve production incidents within defined SLAs.
• Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.
• Coordinate with development, infrastructure, database, network, and business teams for issue resolution.
• Support application deployments, change requests, weekend releases, and post-release validations.
• Maintain incident, problem, and change records in service management tools.
• Drive continuous service improvement through automation, process optimization, and proactive monitoring.
• Participate in on-call support and major incident management as required.
• Prepare operational reports, service health summaries, and stakeholder communications.
• Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.
• Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.
• Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.

Requirements

• Proven experience in production application support for business-critical applications.
• Strong understanding of incident management, problem management, and change management processes.
• Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
• Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
• Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
• Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
• Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
• Ability to analyze application, infrastructure, and integration issues across distributed systems.
• Experience supporting applications in cloud and/or on-prem environments.
• Familiarity with scripting and troubleshooting middleware/interfaces.
• Strong communication skills with the ability to provide concise incident and executive status updates.

Qualifications

• Proven experience in production application support for business-critical applications.
• Strong understanding of incident management, problem management, and change management processes.
• Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
• Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
• Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
• Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
• Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
• Ability to analyze application, infrastructure, and integration issues across distributed systems.
• Experience supporting applications in cloud and/or on-prem environments.
• Familiarity with scripting and troubleshooting middleware/interfaces.
• Strong communication skills with the ability to provide concise incident and executive status updates.

Skills

• Azure Cloud experience preferred.
• Knowledge of automation/scripting using Python, Shell, or PowerShell.
• Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.
• Strong communication skills with the ability to provide concise incident and executive status updates.

Benefits

• Bonus and incentive opportunities.
• Flexible global resources and tools for your life’s journey.
• Health, dental, vision, and basic life insurance plans.
• Paid volunteer time.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

This role is located in Lake Mary, FL or Pittsburgh, PA.