Senior UX/UI Product Designer

About the role

The Senior UX/UI Product Designer leads user experience and interface design for a large-scale Salesforce-based service modernization effort supporting a state motor vehicles agency client. This role brings hundreds of legacy transaction flows into a single consistent set of user interface patterns built on the Salesforce Lightning Design System (SLDS), and establishes the design system standards that multiple development teams build against.

Responsibilities

• Designs user interface and user experience solutions using the Salesforce Lightning Design System (SLDS) as the governing design framework
• Normalizes large volumes of existing transaction flows into consistent, reusable user interface patterns
• Creates, maintains, and governs a design system used simultaneously by multiple independent development teams
• Conducts user research and translates findings into design decisions through qualitative analysis and synthesis
• Produces interaction designs, wireframes, prototypes, and specifications that development teams implement directly
• Applies digital accessibility standards throughout design work and reviews interfaces for accessibility compliance
• Documents design patterns, component usage, and governance decisions so standards are applied consistently across teams
• Promotes alignment between design direction and functional and technical requirements
• Reviews implemented interfaces against design system standards and identifies deviations for correction
• Provides design guidance and pattern-level direction to other designers and development teams working within the system

Requirements

• Minimum of two years of full-time equivalent experience with the Salesforce Lightning Design System (SLDS)
• Minimum of one successfully completed project, defined as a project that achieved full implementation and is operationally complete, normalizing approximately 200 flows into consistent user interface patterns
• Demonstrated experience creating, maintaining, and governing a design system used by multiple independent development teams at the same time
• Working knowledge of digital accessibility standards and their application in interface design
• Ability to document all cited project experience with start and end dates, detailed descriptions of relevant work, and reachable professional references for client compliance verification

Preferred Qualifications

• Experience supporting a state department of motor vehicles or comparable state agency engagement
• Any of the following certifications: Salesforce Certified User Experience Designer, International Association of Accessibility Professionals (IAAP) Certified Professional in Accessibility Core Competencies (CPACC), or Web Accessibility Specialist (WAS)

Education and Experience

• Bachelor's degree, or an equivalent combination of education and experience
• Three or more years of experience in digital design, user research, qualitative analysis and synthesis, and interaction design
• All cited experience must have occurred within the last fifteen years and must be documentable in full-time month equivalents

Physical Requirements and Environmental Conditions

• Regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time
• Specific vision abilities include close vision and the ability to adjust focus
• This position requires the ability to occasionally lift up to 20 lbs