Senior UX Researcher, AWS Marketplace and Partner Services

About the role

We are looking for a Senior UX Researcher to help shape the future of how businesses find, buy, and use technology. [REDACTED] Marketplace and Partner Services (AMPS) sits at the intersection of cloud software, enterprise procurement, and one of the world's largest partner ecosystems. We connect millions of active [REDACTED] customers with thousands of independent software vendors (ISVs), helping organizations discover, purchase, deploy, manage, and renew the technology that powers their work.

A single purchase can span months, and involves executives, end users, IT teams, procurement, finance, legal, security, [REDACTED] account teams, and multiple other roles, each with a different goal. We're looking for a Senior UX Researcher to lead high impact research within this complex domain and help teams across Design, Product, and Engineering understand how decisions are made (or break down) between people, systems, and AI workflows.

Responsibilities

You will translate these findings into clear product and roadmap recommendations, and advocate for insights activation at scale. You'll own research programs for AMPS product areas, lead studies from early problem framing through post-launch evaluation, and translate complex customer evidence into clear product and roadmap direction.

• Define research strategy for complex, multi-persona journeys spanning discovery, evaluation, procurement, licensing, deployment, operations, and renewal.
• Design and execute research for complex buyer and partner journeys across several different personas and interaction surfaces (web, console, agent, etc.).
• Design and conduct generative and evaluative research using methods appropriate to the question and decision, including interviews, usability studies, surveys, diary studies, and other methods.
• Lead research for conversational and agentic experiences, including customer expectations for trust, transparency, delegation, control, and recovery when automation fails.
• Identify consequential knowledge gaps and unmet customer needs, then work with Product, Design, Engineering, and business leaders to translate findings into product strategy and roadmap priorities.
• Bring together qualitative research, survey data, telemetry, and business context to develop a coherent view of customer behavior across the product lifecycle.
• Establish customer-centered quality measures for emerging experiences and evaluate whether shipped products meet those expectations.
• Develop reusable research methods and frameworks and socialize them across teams.
• Use AI-assisted research tools thoughtfully to accelerate analysis while matching rigor and human oversight to the stakes of each decision.
• Drive alignment and decision-making through clear insight narratives, working sessions, and presentations to senior leaders.
• Mentor designers, PMs, and other partners through reviews, critiques, and guidance.

Qualifications

The following qualifications are required:

• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• 7+ years of proven success leading User Research projects with demonstrated impact experience
• Expertise in qualitative and quantitative research methods including usability testing, interviews, surveys, contextual inquiry, field studies, and behavioral analytics
• Experience owning end-to-end research programs for complex product areas with multiple user types and workflows
• Proven ability to lead cross-functional research initiatives, influence product decisions, and mentor researchers
• Experience researching across more than one interaction paradigm such as web applications, conversational interfaces, or AI-powered experiences

The following qualifications are preferred:

• Master's degree in Psychology, Sociology, Anthropology, Human Computer Interaction, or a related field
• B2B, marketplace, e-commerce, or enterprise software research experience
• Experience conducting research with or for ISVs, channel partners, resellers, or participants in multi-sided marketplace ecosystems
• Experience studying conversational AI, chatbot, or agent-based interactions including trust, transparency, and mental model formation
• Experience using LLMs or AI-powered tools in research workflows such as thematic coding, survey analysis, prompt-based synthesis, and automated transcription to operate at speed without manual bottlenecks
• Methods expertise across both generative (ethnography, diary studies, contextual inquiry) and evaluative (A/B testing, unmoderated testing, surveys at scale) approaches

Benefits

[REDACTED] offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Pay

The base salary range for this position is $152,200.00 - $205,900.00 USD annually, depending on location.