Senior UX Researcher, Applied AI Solution

About the role

We are seeking a Senior UX Researcher to help shape the future of AI-native business applications at AWS. In this role, you will lead high-impact research across a product area, helping teams understand customer needs, evaluate emerging concepts, and improve live experiences.

Responsibilities

• Lead end-to-end research programs across a product area, including study design, recruitment, moderation, analysis, synthesis, and communication of findings
• Drive a broad range of research, from rapid evaluative studies to foundational interviews, surveys, diary studies, journey research, and mixed-methods programs
• Partner with senior cross-functional stakeholders to inform product strategy, evaluate concepts and prototypes, and improve live customer experiences
• Define research plans for ambiguous problem spaces and use strong methodological judgment to select the right approach for the decision, product stage, and level of risk
• Help teams reduce ambiguity and de-risk investments by identifying unmet customer needs, product gaps, adoption barriers, and trust issues early
• Translate research findings into clear recommendations that improve usability, adoption, trust, and overall customer experience quality
• Influence roadmaps and prioritization by ensuring customer evidence is visible, credible, and actionable at the right moments
• Build deep domain expertise through ongoing study of customer workflows, prototypes, competitive products, and industry trends
• Mentor junior researchers and contribute to raising the quality, consistency, and impact of research across the team
• Explore thoughtful ways to use AI in the research and product development process where it improves speed, depth, or quality

Requirements

• 5+ years of proven success leading User Research projects with demonstrated impact
• 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience in leading User Research projects with demonstrated impact
• Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with behavioral data collection, quantitative data analysis, and statistics
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Qualifications

• Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
• Experience in a technical field (software development, network development, IT, other related)
• Experience with UX Research in non-US markets
• Experience working in a highly Agile/Scrum environment